VP of Operations

Mr. Cooper - Coraopolis, PA3.3

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Job Summary
The VP of Operations will have direct P&L ownership of all valuation products / services. Responsible for operational oversight / performance of Appraisal, BPO & Alternative product fulfillment Vendor Management Quality Control Risk & Compliance Process engineer / implement workflow processes to meet client requirements and SLAs. Maintain high quality / accuracy of value while meeting state & federal regulations. Forward thinking innovator who can assist in new product development to meet market demands Essential Job Functions Describe the essential functions for which the Job is accountable. Essential Functions are those which are specific and unique to this position and when removed changes the nature of the job itself. Manage expense control – staffing, vendor COGS, product margins Maximize off shore resources for all high touch process burn Work with technology team to automate workflow where available Maintain efficient work flow processes that provides a quality product while remaining compliant Enhance QC review process to improve accuracy & quality by leveraging MLS data & other analytics Manage day to day performance metrics to ensure client SLA are being meet or exceeded Maintain weekly / monthly performance cadence with all valuation clients New valuation product development to meet market demands Assist with business development to new clients – product advantages, technology demo Functional Job Competencies Job Competencies are an additional component to defining a job that addresses how we do things. Just as every job requires specific job skills and job knowledge that are unique to the job, different jobs require specific job competencies that you must have in order to do the job successfully. Drive for results: Can be counted on to exceed goals successfully; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect. Management Excellence: Deliver results by maximizing organizational effectiveness and sustainability. Align people, work, and systems with the business strategy to harmonize how they work and what they do. Conscientiously assign performance goals, offer year-round performance feedback, and conduct timely performance discussions and reviews. Educational / Experience Requirements What level of education or specialized training is required to perform the job? Bachelor’s degree or equivalent work experience List any special certifications, licenses, and/or knowledge requirements for this job: Strong operational background in valuation services / products Requires strong analytical skills - client reporting, vendor score cards, performance drivers Comprehensive knowledge of workflow management processes Previous experience with Appraisal / BPO fulfillment background Fully knowledgeable of key quality control processes / requirements for both BPO & Appraisal Familiar with required compliance & regulatory valuation requirements - USPAP Creative / Forward thinking operator who can quickly adjust to client / market demands Ability to recruit / network to backfill attrition or increase staffing based on volume demands How many years of directly related job experience are required to be qualified to enter the job? 5+ years within valuation / settlement services Physical Requirements / Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed; may require walking, primarily on a level surface, throughout the day; reaching above shoulder heights, below the waist or lifting as required to file documents or store materials; proper lifting techniques required; may include lifting up to 25 pounds for files or paper. Note any additional physical requirements for the job (e.g. heavy lifting requirements). • General office environment • No special physical requirements