Junior IT Admin

Byton - Santa Clara, CA (30+ days ago)


Responsibilities:
  • Support users/resolve Window Mac/Windows issues on the phone, email, and walk-ins
  • Support and manage the window Active Directory and window server domain
  • Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk
  • Window Laptop/PC and server imaging, Infrastructure setup, and ongoing support
  • Window and MS outlook 365 account and network share folder management
  • Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
  • Conduct technology training for new users when they onboard
Job Description:
  • Provide quality and timely support to all employees concerning hardware and software needs.
  • Image, configure, and ship new devices (laptops, desktops, etc.).
  • Provide operational support for laptop and desktop, and Mac related issues including installation and configuration of applications.
  • Utilize strong written and verbal communication skills to provide end-user training on common applications and updates.
  • Liaise with vendors to resolve support issues.
  • Troubleshoot and resolve printer problems.
  • Create and update documentation for troubleshooting, deployment, and general IT procedures.
  • Assist with server administration and maintenance including patching, backups, and general upkeep.
  • Maintain the integrity and continual operation of the corporate network including the intra-building wiring plant, wireless networks, and remote users.