Front Office Manager

Sheraton Steamboat Resort Villas - Steamboat Springs, CO (30 days ago)4.0


Position Summary: Promote guest satisfaction through unequalled service levels, via the Front Office team.

Responsibilities:

  • Ensure superior Front Desk service.
  • Address complaints and oversee the analysis of SSR property satisfaction survey forms.
  • Responsible for hiring, scheduling, training and coaching of all Front Office team members.
  • Responsible for managing villa inventory and meeting revenue requirements.
  • Responsible for accounts payable, receivables and month end financial statement and review.
  • Acts as Manager on Duty as scheduled, displaying full awareness of current status of the Resort.

Requirements:

  • Four year degree in hospitality or related field preferred. High school diploma or equivalent required.
  • A minimum of 2 years management experience required including at least 1 year management experience in the hospitality industry, preferably in rooms division.
  • Intermediate knowledge of computer applications, including Outlook, Word, Excel, and PowerPoint, required.
  • Prior experience with a hotel PMS system preferred.

Job Type: Full-time

Experience:

  • management: 2 years (Preferred)