The Room Attendant at the Holiday Inn Resort iis responsible for maintaining clean and attractive guestrooms while
providing attentive, courteous and efficient service to all guests.
Education & Experience:
High School diploma or equivalent and/or experience in a hotel or related field preferred.
Flexible and long hours sometimes required.
Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to multi task.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must routinely meet deadlines.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Duties & Functions
Approach all encounters with associates in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.
Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
Thoroughly clean guestrooms according to standards.
Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
Remove all trash and dirty linen from guestrooms and hallways.
Keep all hallways, public areas and closets clean, neat and vacuumed.
Restock housekeeping cleaning cart for next day’s use.
Replenish chemical bottles.
Linens must be changed daily.
Clean room with the door closed according to standards, unless requested to do otherwise by the guest or manager.
Report all missing items from room (i.e. irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
Handle items for “Lost and Found” according to the standards. Must contact supervisor and report immediately. Do not leave on cart until the end of the shift.
Associates are not allowed to use guest room phones at any time.
Attend meetings/training as required by management.
Perform other duties as requested by management.