Program Manager - Director of Individual and Family Affairs

Fairfax County Government - Fairfax, VA4.2

Works as a member of the Fairfax/Falls Church Community Service Board's (CSB) leadership team. The Fairfax-Falls Church CSB is a Copeland Center of Excellence for Wellness Recovery and Action Plans (WRAP). The Fairfax-Falls Church CSB is looking for a dynamic leader that will continue the strategic implementation of inclusion and peer services throughout the organization. The organization is looking for an individual who can balance the leadership, administrative, advocacy, service provision, policy development, and business skills needed for this office.

Participates in executive management, strategic planning and policy development activities to promote inclusion and provide a voice to individuals receiving CSB services and their family members. This leader must be able to serve as a liaison with peer-run organizations, consumer and family organizations and other stakeholders to establish ongoing communication, disseminate information, and identify major issues in the recovery community. They must have a strong working knowledge of the recovery model, provision of peer services and person-centered care. The CSB values the rights of individuals, and the individual in this position will play a critical role in providing advocacy and support to individuals who have complaints about CSB services, and feel that their human rights may have been violated. This candidate should be skilled at assisting in the resolution of complaints to the satisfaction of individuals and family members.

Provides leadership and oversight to the Office of Individual and Family Affairs (ICFA). Serves as a subject matter expert and a champion of the recovery model within CSB and in the community.
Provides administrative oversight and provides guidance for Peer Support Services, and any recovery-oriented programs and activities, including Employment and Recovery Centers within the CSB system. Advocates and acts as a change agent for the agency. Leads organizational efforts and initiatives to infuse the principles of recovery and resiliency into all aspects of the service system to enable individuals receiving services to improve their health and wellness, live self-directed lives, and strive to reach their full potential.
Promotes education about the peer support services and the recovery model to individuals receiving services, families, clinical staff and other stakeholders
Participates in development of policies and procedures for the CSB by representing the interest of the individual and family. As part of the CSB Executive Leadership Team participates in strategic planning efforts
Develops, implements and leads individual and family stakeholder group for the CSB.
Note: To learn more about careers that make a difference, watch our video "CSB: Making a Difference in Our Community" or click here (Download PDF reader) for the Director of Individual & Family Affairs' brochure.
Illustrative Duties
Provides leadership and oversight of human services programs and/or activities;
Provides managerial direction and guidance to supervisors in the delivery of services in such a manner as to carry out agency goals in accordance with policies and mandates;
Develops and provides oversight of program goals and work plans and assures the quality provision of services;
Leads in the planning, development, implementation and evaluation of program policies and procedures;
Interprets and implements federal, state, county and department policies and procedures;
Ensures quality business practices in program implementation and service delivery;
Provides oversight to evaluation of service delivery and program satisfaction surveys;
Continually evaluates and improves program effectiveness. Seeks and shares information about national, state and local initiatives for application to the program;
Engages community members in identifying issues and seeking solutions through prevention strategies, capacity building, resource development, and partnering;
Establishes and maintains relationships and partnerships with community organizations and other human service agencies;
Develops and maintains knowledge of community needs and assists with the development and delivery of services to meet identified needs;
Interprets the service to the community in order to provide the necessary understanding of client families to other community services and resources and to stimulate the required coordination and development of supportive services in the community;
Manages the program budget to ensure effective use of agency resources to achieve program outcomes;
Develops program outcome measures and the program budget;
Monitors program expenditures and performance measures and recommends adjustments or modifications to assist with achievement of desired outcomes;
Oversees service delivery, budget/expenditures, and evaluation of services funded through grants;
Monitors service delivery, expenditures and outcomes provided through contracted services;
Works in collaboration with other department managers to coordinate program development, agency goals and services designed to meet client and community needs and to ensure quality customer service;
Develops and maintains an appropriately balanced and culturally diverse staff assuring responsiveness to the diversity of the client population and the community;
Plans and implements, in coordination with other managers, a continuing, structured staff development program;
Provides opportunities for staff initiative and development;
Supports and improves ability of program staff to provide services by employing strategies to access needed resources, changing or establishing policies and procedures, and raising issues to senior management for decisions or approvals;
Stays current on the use of technology to improve program management and service delivery.

Required Knowledge Skills and Abilities
Ability to observe, process, and document supervisory information including program data and staff performance.
Ability to plan and direct the activities of a large group of human services professionals;
Ability to work successfully with other managers for strategic planning, to develop common outcome measures, and to share responsibility for achieving goals;
Ability to successfully work with County and School officials and community leaders.
Knowledge of the principles and practices of casework supervision;
Knowledge of current social service trends and methods/approaches to address them;
Knowledge of the principles, methods and problems of organization and management;
Knowledge of business process redesign methodologies;
Knowledge of strategic planning;
Knowledge of budgeting;
Knowledge of contract services management;
Knowledge of human resources management practices;
Knowledge of performance management;
Thorough knowledge of federal, state and county regulations and guidelines relating to the assigned area of specialization and the ability to accurately apply, interpret and administer them;
Ability to solve problems and resolve conflicts;
Ability to develop and implement creative approaches to address needs;
Ability to communicate clearly and concisely, both orally and in writing;
Ability to establish and maintain effective working relationships with a variety of individuals;
Ability to collaborate across organizational boundaries to find common ground with a widening range of stakeholders;
Ability to develop professional networks with individuals and groups, both internal and external to the organization;
Ability to work with a personal computer and multiple software applications;

Employment Standards

Any combination of education, experience and training equivalent to: graduation from an accredited four-year college or university with a bachelor's degree in social services or human services, or with major course work in a specialty that confers within a community-based service delivery setting (for example, child development and family studies, education, public administration, recreation), or other related field; plus five years of professional experience in the social services, human services, or other community-based service delivery service or setting; two of which included supervising professional staff. A master's degree in an appropriate field may be substituted for one year of the required experience.

Driver's License
Certified Peer Recovery Specialist (within 6 months of hire)

The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry, a driving record check, and a sanctions screening to the satisfaction of the employer.
TB screening upon hire and annually thereafter.
Emergency Service Personnel

Certified Peer Recovery Specialist (CPRS).
Experience managing consumer/family affairs in a large behavioral health organization.

Work is located in general office. Must be able to independently transport self and fulfill duties at other sites as needed. Able to access, input, and retrieve information from a computer. All duties perform with or without reasonable accommodations

Panel interview

It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.