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GOODWILL OF GREATER WASHINGTON IS A DRUG FREE WORK ENVIRONMENT!
WORK FOR A LEADING ENVIRONMENTALLY CONSCIOUS ORGANIZATION WHILE MAKING A DIFFERENCE IN YOUR COMMUNITY!
WORK FOR GOODWILL OF GREATER WASHINGTON!
Delivers career coaching services to assigned caseload to assist clients with multiple barriers in achieving their target career goal. This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations.
Essential Duties and Responsibilities:
1. Provides individualized career coaching services designed to assist clients with multiple barriers to employment, employers and/or community services professionals in identifying barriers that may impede securing or maintaining employment. Takes the initiative to provide employment support services that may include, but are not limited to the following:
- Facilitate the development and implementation of individual employment and support plans (IESP).
- Recognize barriers to employment (e.g., education, housing, childcare, transportation, etc.) and refer clients to community resources as necessary.
- Recommend assistive technology devices to promote independence as necessary.
- Review and reinforce work safety skills and employer expectations.
- Ensure client’s case files meet CARF documentation standards to include the following: signed Orientation Documents, Individual Employment Support Plan (IESP), case notes, student referrals, Support Service Levels (green, yellow, or red), Job Development Action Plans (JDAPs), graduation information, Certification / Licenses, Employment, Retention, and Close Out.
- Assist in developing natural supports and providing socialization/integration skills training.
- Assure that rights of individuals assigned are protected.
- Encourage self-management and advocacy skills to clients to enhance overall independence.
- Assist clients in developing job retention strategies to move to self-sufficiency.
2. Provides individual job development assistance services to assigned caseload through the creation of an Individual Employment Support Plan (IESP), Job Development Action Plan (JDAP), job search strategies, preparation for career fairs, interviews, etc.
3. Engages with assigned clients during the Training Programs to review and/or modify the established individual employment support plan.
4. Performs post-placement follow-up to promote job retention.
5. Maintains up-to-date client information (e.g., address, telephone number, employment information, etc.), case notes, and supporting documentation in case file and the Client Tracking Database to ensure all required documents are included, kept confidential, and meet CARF, DORS, RSA, etc. standards.
6. Conducts all interactions with clients, employers, community agencies and funding sources in a professional manner with sensitivity to their needs.
7. Works effectively as a member of the team to ensure established division goals are achieved through supporting the Business Services Representative’s placement process and managing retention services.
8. Meets bi-weekly with the Manager Workforce Development.
9. Other job related duties as assigned.
This position has no supervisory responsibilities.
1. Bachelor’s degree in rehabilitation counseling, training and development, education, or related field, with one or more years of experience providing career coaching. Five or more years of direct related experience can substitute the four-year degree.
2. Access to reliable transportation to deliver retention services in various training locations in Virginia, the District of Columbia, and Maryland. May attend and participate in training's and meetings.
3. Flexibility to work evenings as needed to provide retention services at various training locations in the District of Columbia, Virginia, and Maryland.
4. Must be comfortable working with individuals with disabilities and disadvantages, and community-based, faith-based, and civic organizations.
5. Demonstrated knowledge, skills and abilities in The Americans with Disability Act, job accommodations, assistive technology, learning styles, career coaching theories and techniques, Universal Design for Learning, computer-based systems and Internet services to assist individuals in career planning, employment trends, local labor market information and resources that provide information about job tasks, functions, salaries, requirements and future outlooks related to broad occupational fields and individual occupations.
6. Demonstrated ability to establish and maintain a customer focus to ensure the expectations of stakeholders (e.g., persons served, employers, referring agencies, etc.) are met.
7. Demonstrated ability to be flexible by adapting behavior and work methods in response to ambiguity, new information, changing conditions or unexpected obstacles. Ability to cope effectively with job pressures and stress.
8. Demonstrated ability to influence others by networking with key individuals or groups to accomplish goals. Ability to promote the divisions services to others.
9. Demonstrated self–awareness and interpersonal sensitivity by modeling personal characteristics of patience, tolerance, enthusiasm, compassion and empathy. Relates well to people regardless of position or background, and is approachable and available.
10. Demonstrated oral and written communication skills by making clear and effective oral and written presentations to individuals and groups, actively listening to others, and using appropriate questing techniques to gather feedback and opinions.
11. Demonstrated problem solving skills by developing and implementing innovative solutions to identified or potential problems. Ability to address different problems simultaneously.
12. Demonstrated ability to self-direct by working persistently toward an agreed-upon goal despite opposition, distractions, and setbacks; self-disciplined. Realistically assesses own strengths, areas of growth and the impact on others. Seeks and makes use of constructive feedback, and takes initiative to consider possible outcomes and implement appropriate action without being directed to do so.
13. Ability to work in a fast-paced environment, prioritizes and works effectively on multiple tasks simultaneously, and follows through on assignments and commitments.
14. Excellent team player, Microsoft Office (Excel, Word, PowerPoint, Publisher), organizational, problem solving, communication, administrative skills, and attention to detail.
15. Ability to maintain confidentiality of person served information.
Experience working with diverse populations.
Sedentary – Lifting and/or carrying of up to 10 pounds. Walking and standing are required only occasionally. Extended periods of work seated at a desk. Repetitive hand motions while using keyboard. Prolonged use of computer.
Limited - General office environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)
We are proud to be an EEO/AA employer minority/female/disability/vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
GOODWILL OF GREATER WASHINGTON IS A DRUG FREE WORK ENVIRONMENT!