Kahuna is the trusted leader for successful marketers and product managers to delight their customers in the mobile era. We’re looking for a Technical Support Specialist who loves working with customers and technology. The Technical Support Specialist is part of the wider Customer Success team. This team member works with Kahuna customers to support their technology and marketing needs. As a Technical Support Specialist, you represent the voice of the customers, ensure successful onboarding and long-term satisfaction with the Kahuna platform. This includes proactively and reactively responding to customers’ needs, troubleshooting issues, and championing our customers to internal teams. This is a technical role driven by business objectives and measured by the impact on both our customers and Kahuna.
Ideal Candidates Possess
Technical or Tech Marketing Skills and Experience required:
Kahuna is a pioneer in communication automation, dedicated to empowering businesses to grow and thrive in the digital marketing era. We enable a new level of authentic engagement between brands and their customers wherever they are -- the web, email, mobile, social channels -- through personalized communication at scale. Powered by big data and machine learning, we help create delightful experiences for every customer with the perfect message, delivered on the right channel, at just the right time.
Kahuna was founded in 2012 and is headquartered in Silicon Valley. Kahuna is funded by Sequoia Capital, SoftTech VC, Tenaya Capital, and others.
Job Type: Full-time
Salary: $80,000.00 /year