Description
Expected Starting Salary Range: 27.60 - 35.28
SUBFUNCTION DEFINITION: Supports Electronic Medical Record (EMR) software related to patient care delivery, registration, scheduling and billing. Partners with clinical, revenue cycle, and operational support staff to develop, implement and maintain software solutions to support optimal care delivery and healthcare operations.
REPRESENTATIVE RESPONSIBILITIES
Take ownership of tasks with sense of urgency and drive them to completion. Take initiative and suggest what needs to be done. Communicate to supervisor regarding overall issues and roadblocks. Work with cross functional teams. Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital. Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes.
- Professional Growth & Development
Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections. Participate in instructional sessions. Use knowledge to improve skills. Develop and maintain positive relationships, both internal and external to CCHMC. Demonstrate teamwork. Work well with others and fosters a positive team environment. Prepare oral and written presentations.
Serve as a resource for application projects and enhancements. Effective time management and prioritization of assigned tasks. Ability to scope and estimate work effort for small projects. Accurate and timely communication of status. Effectively collaborate across teams.
Provide technical support and problem resolution for known issues. Develop troubleshooting skills. Develop critical thinking skills to enable working through details of a problem to reach a positive solution. Escalate unresolved issues with urgency. Support a user base through clinical system training and the creation and curation of education and training materials. Participate in on-call support rotation and learn basic support processes. Interact with all levels of staff throughout the Medical Center in a collaborative manner. Strong sense of personal accountability. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).
Qualifications
EDUCATION/EXPERIENCE
Required:
- Bachelor degree or equivalent combination of education and experience
- No experience required
Preferred:
Unique Skills:
Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).
