QC Supervisor

Lemonade - Los Angeles, CA3.5

This job description reflects Supervisors assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Supervise all aspects of process and product quality for an assigned shift(s) to ensure conformance with internal specifications, certifying agency requirements, and customer expectations. Supports/Lead plant continuous improvement efforts that relates to process and product consistency.

Monitoring the quality of the manufacturing and food safety process from incoming to finished product shipment, ensuring formulations and quality standards are adhered to, adequate sanitation standards are maintained at all times and packaging requirements match industry standards.
Insures proper operation of the product testing laboratory, adherence to testing protocols, and support the production process by providing test results which are accurate, effectively documented, and communicated to production / operations personnel timely.
Maintains records to support test results and protocols and the efficacy of the facilities overall product testing processes.
The Quality Assurance Supervisor may work with customers, customer service and sales teams as needed regarding quality related matters including audits, cuttings, specifications, customer complaints and compliance.

Technical Responsibilities:
Maintain protocols to ensure accurate and correct documentation for all testing and lab protocols, including appropriate self-audit processes to validate accuracy and consistency.
Communicate test results and observations to management to maintain process and product conformance.
Insure laboratory testing protocols and operating practices conform to industry standards / best practices.
Insure all relevant quality / product testing specification requirements are consistently met according to SOP’s, quality control manual(s).
Be a focal point for providing laboratory analytical testing and support services to the plant as requested.

Organizational Development Responsibilities:
Supports QA Manager with training to insure the organization is “quality” minded and to support business quality initiatives.
Supports QA Manager with providing education, training, and coaching for team members to enhance overall team efficiency and performance.

Compliance Responsibilities:
continuous improvement within the area of customer audits.
Leads efforts in GFSI compliance and the improvements within.
Supervises non-conforming product, consumer complaints and product specifications.
As assigned investigate and develop a root-cause analysis of all quality related issues.
Uses the quality management system to insure proper control of all documentation and accuracy of records and testing data in COA’s
Assist QA Manager in development and supervision of the hazard analysis and critical control points of the operation (HACCP).
Insures manufacturing process parameters meet customer specifications.
Insure proper lot coding and traceability of all material and components used in manufacturing of finished goods.
Audit Compliance to food safety requirements.

Documentation Responsibilities:
Understands and insures accuracy of all quality documentation for assigned areas.
Prepare summaries and modify and create process and product SOPs as necessary or assigned.
Maintenance of records.
Supports QA Manager with document generations and changes per the FSMS.

Sanitation Responsibilities:
Understands and deploys cleaning methodology for food equipment.
Supervises programs, process and process timelines for sanitizing and validating effectiveness prior to operating.

Laboratory Maintenance Responsibilities:
Monitor and manage the department’s inventory of supplies.
Insure preventive maintenance occurs for laboratory equipment, including cleaning and calibration of processing and testing equipment to manufacturer specifications.
Maintain lab organization and efficiency, with an emphasis on housekeeping and cleanliness.
Responsible for maintaining and updating laboratory material safety data sheets (SDS).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must display strong leadership and integrity.
Must possess familiarity with a variety of field’s concepts, practices and procedures.
Must be able to work any shift.
Must have good verbal and written communication skills.
Must work well with others and coordinate production with co-workers.
Must work with minimum supervision.

Knowledge, Skills and Abilities:
Understands batch process (check and release) and evaluating and adjusting batches for, pH, bostwick, acidity, color, and Brix.
Understands microbiological testing.
Demonstrates a comprehensive knowledge of compliance to food safety regulations.
Knowledge of basic chemistry and lab equipment.
Demonstrated ability to operate a computer and supporting software, to include spreadsheet and statistical packages.
Working knowledge of manufacturing equipment and production processes.
Demonstrated ability to operate sample preparation and testing equipment.
Knowledge of inventory management.
Good communication and interpersonal skills.
Ability to perform all work in accordance with safety rules and regulations and participate in facility health & safety activities as assigned.
Ability to perform other duties as assigned.
Basic math skills and statistical knowledge.
Knowledge of and ability to follow all quality and process standards.

Bachelor’s degree preferred in Food Science, Biology, Chemistry and/or Microbiology or related field or minimum five years related experience and/or training; or equivalent combination of education and experience.

3+ years
Combination of experience, education, or training that demonstrates the ability to perform the key responsibilities of this position; food manufacturing experience required.

Laboratory setting and plant manufacturing environment which includes exposure to moving parts, chemicals, airborne particles and high temperatures The employee must have the ability to climb, bend, stoop, kneel, and work with elevated noise levels.

To perform this job successfully, an individual must be able to read, write and speak English satisfactorily to perform the essential functions.

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and documentation or governmental regulations.
Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, regulatory agencies or the general public. Bi-lingual (English/Spanish) preferred.

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area and volume. Ability to apply concepts of fractions, percentages, ratios and proportions to practical situations.

Ability to define problems, collect data. Establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Must have knowledge of Word Processing software; Spreadsheet software; Inventory software; Internet software.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(Occasionally 1-33%; Frequently 34-66%; Continuously 67-100%)

Must be able to lift up to 10 lbs. (Continuously)
Must be able to lift up to 50 lbs. and exert force up to 100 lbs. (Occasionally)
Stand (Frequently)
Walking (Frequently)
Sitting (Frequently)
Use hands to finger, handle or feel (Continuously)
Reach with hands and arms (Continuously)
Climb or balance (Occasionally)
Stoop, kneel, crouch or crawl (Occasionally)
Talk or hear (Continuously)
Taste or smell (Occasionally)
Vision: distance vision (clear vision at 20 feet or more and close), close vision (clear vision at 20 inches or less), color vision (ability to distinguish and identify colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships) (continuously)
Ability to type on word processing software and data entry.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environmental conditions will vary from an office, warehouse and outdoor environment. While performing the duties of this job, the employee works around moving machinery, truck and forklift traffic. In traveling from normal work area to other areas of the facility, the employee may occasionally be exposed to loud noises, which mandate the use of hearing protection; wet floors may contribute to slippery conditions and may also contribute to humidity in the production areas.

(Occasionally 1-33%; Frequently 34-66%; Continuously 67-100%)

Work near moving mechanical parts (continuously)
Vibration (Frequently)
Moderate noise (Continuously)
Work in high, precarious places (Occasionally)
Fumes or airborne particles (Occasionally)
Toxic or caustic chemicals (Occasionally)
Outdoor weather conditions (Continuously)
Wet or humid conditions (non-weather) (Occasionally)