The Department of Social and Health Services/Economic Services Administration (ESA), Division of Child Support (DCS) has a great career starting opportunity as a Support Enforcement Officer 1 or 2 within DCS Headquarters, Central Services, located in Olympia.
You will perform duties in the centralized State Disbursement Unit (SDU) located in the Headquarters office of DCS. You will independently initiate and authorize the establishment, collection, distribution, and/or modification and enforcement of financial, medical, interstate and other child support obligations.
This is an in-training position for a Support Enforcement Officer 2. All levels of the SEO series are encouraged to apply.
Some of what you'll do:
Manage a complex, high-volume caseload effectively and independently within the mandated time frames.
Review and evaluate applications for services.
Research and investigate using a broad array of databases and tools in order to locate non-custodial parents and their assets.
Contact non-custodial parents to arrange for adequate child support payments often in emotionally charged situations.
Collect child support by contact with non-custodial parents and employers.
View in-state and out-of-state arrearages by contact with non-custodial parents and employers.
View in-state and out-of-state Superior Court and Administrative orders as they relate to paternity of children, custody, child support awards, medical insurance and day care obligations by the obligor parent.
Calculate child support obligations correctly to insure timely and appropriate distribution of funds per federal guidelines.
Serve legal notices and establish legal administrative orders.
Act as program expert in analyzing and resolving complex distribution issues to ensure program integrity and compliance with state and federal requirements.
Access confidential information only for purposes directly associated with the scope of their employment and administration of the program.
Research and interpret existing orders for support and reconcile multiple or conflicting orders.
Research and investigate, utilizing credit bureau investigations, the issuance of subpoenas and informal inquiries to other agencies, employers and persons by corresponding with other jurisdictions and Federal Parent Locater services.
Monitor ongoing debt balances on simple, complex, single and multiple cases.
Interpret and explain child support laws, regulations and policies to service recipients and their legal representatives and members of the community.
Calculate and enforce court-ordered adjustments to child support obligations.
Independently serve and/or sign legal notices of debt, liens, garnishments, and authorize and execute the seizure of assets.
What we're looking for:
Ability to explain complex issues in a manner understandable by a diverse public
Analytical skills to read, interpret and understand legal documents to correctly apply rules, laws and policies
Conflict resolution skills to appropriately handle emotionally charged interactions and clients
Investigative and interviewing skills to find information from a variety of sources
Who should apply?
Professionals who have a bachelor's degree from an accredited educational institution.
Two years post-secondary education and/or AA degree and two years experience in one, or a combination of the following: collection of debts; determining financial responsibility or determining eligibility for programs or services; research into financial backgrounds and claims; adjustment of claims or finance including providing assistance to client/customers regarding inquiries, complaints or problems or child support collection experience in another state.
Four years experience in one, or a combination of the following: collection of debts; determining financial eligibility for programs or services; investigation; adjustment of claims or finance including providing assistance to client/customers regarding inquiries, complaints or problems or child support collection experience in another state.
Two years as a Support Enforcement Technician and a passing score on the Support Enforcement Officer 1 written skills assessment.
One year as a Support Enforcement Officer 1 within DSHS and completion of one year in training plan.
Applicants who have been determined to meet minimum qualifications for the Support Enforcement Officer opportunity will be required to take an assessment examination for further consideration. The assessment examination will be scheduled and proctored at a test location in Washington State. This does not ensure an interview or that you will be hired but is necessary for evaluation purposes.
These are in-training opportunities and with successful completion of a one year training program, you will become a Support Enforcement Officer 2.
Please include a cover letter and three professional references with your application.
Questions? Contact DSHS Recruiter at (509) 363-4971 and reference #05090.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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