Risk Management Assistant (Claims Adjuster)

EBMUD - Oakland, CA4.3

The Risk Management Assistant assists in supporting and implementing East Bay Municipal Utility District's (EBMUD's) Risk Management Programs. The Risk Management Assistant performs technical and clerical duties related to liability (property, bodily injury, and inverse condemnation claims and lawsuits), subrogation and workers' compensation claims, litigation support, contract review, and data monitoring and maintenance. Responsibilities may shift to provide greater or lesser support in any of the other Risk Management programs, to support the Division, as needed.

Responsibilities include:
  • Adjusting assigned claims, including investigation into liability exposure, evaluating damages, and providing recommendations for resolving bodily injury, property damage, and/or inverse condemnation claims and lawsuits.
  • Reviewing EBMUD contracts and providing advice on insurance, indemnity, and defense requirements in the contracts.
  • Reviewing liability, subrogation and workers' compensation claims, accident reports, property damage reports, and other documents for accuracy and completeness; gathering information to verify, clarify, document, or determine liability issues; preparing reports; and determining claims payments including negotiating settlements as authorized.
  • Evaluating general and auto liability, subrogation and workers' compensation, and disability claims to recommend a plan of action to resolve claims and/or mitigate against potential exposures.
  • Representing EBMUD in small claim court hearings and other legal proceedings as assigned.
  • Reviewing EBMUD RFP's, contracts, and specifications, advising on insurance requirements, and providing assistance and support for annual insurance renewals.
  • Researching and maintaining data from various sources to develop information needed for reports and other documents.
  • Investigating and researching information on claims and litigation; assisting in administering self-insured property loss account, budget, and loss reports.
  • Maintaining claim documentation and ensuring data integrity of liability claims system.
  • Providing support to the Workers' Compensation Manager in Workers' Compensation, Disability, Leave Management and other matters, as assigned.
  • Providing support to the Risk Manager and the Division Manager, as assigned.
Knowledge of:
  • Methods and techniques used in adjusting bodily injury and property damage claims, including assessing, evaluating, and resolving general and auto liability, and subrogation claims.
  • Principles, procedures, and practices in loss prevention or reduction
  • Fundamentals of risk management.
  • Applicable federal, state, and local laws and regulations pertaining to negligence, insurance, and motor vehicles .
  • Software for word processing, recordkeeping, and data analysis.
  • Common methods of compiling, analyzing, and evaluating data and information.
  • Techniques to communicate information in an easily understandable form.
Ability to:
  • Deal effectively and professionally in sensitive and difficult situations.
  • Adjust general and automobile liability (bodily injury and property damage) arising out of construction, maintenance, and vehicle operation activities.
  • Write effective correspondence and reports.
  • Create accurate records with careful attention to details.
  • Conduct thorough accident investigations.
  • Analyze facts and circumstances and develop logical conclusions.
  • Coordinate several concurrent assignments under deadlines.
  • Provide technical assistance to EBMUD management staff.
  • Establish and maintain effective working relationships with EBMUD staff at all levels, staff from external organizations, vendors, consultants, the public, and others.
  • Establish own work priorities.
  • Work with minimum supervision.
  • Properly handle sensitive matters.
  • Communicate effectively both orally and in writing.
  • Keep abreast of changes in the risk management field.
The most competitive applicants will have:
  • Excellent written and oral communication skills.
  • Three plus years' experience adjusting California Tort Claims Act property and bodily injury claims.
  • Working knowledge of the California Tort Claims Act.
  • Working knowledge of inverse condemnation claims.
  • Working knowledge of tort litigation.
  • A proven ability to analyze facts, identify issues, and make appropriate recommendations and solutions for resolution.
  • Physical ability to meet with claimants to investigate claims, inspect properties, accident sites, etc.
The Risk Management Assistant salary starts at $6,921 per month, increasing to $7,267, $7,630, $8,011, and $8,412 after 6, 18, 30, and 42 months, respectively.

EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religious creed, sex, gender, gender identity, gender expression, marital or registered domestic partnership status, age for individuals over forty years of age, national origin, ancestry, disability (mental or physical, including AIDS and HIV), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy, pregnancy disability leave status, or any other status protected by federal, state and/or local laws.
Requirements: Any combination of education and experience that has led to the acquisition of the knowledge and abilities indicated above. Typical means of acquiring the essential knowledge and abilities is a combination of training and experience equivalent to:

1. Completion of the 12th grade or its equivalent; and

2. Two years of technical experience in adjusting claims, investigation of liability, loss prevention, or property and liability insurance.

3. Valid California driver's license and satisfactory driving record.

4. Possession of the physical characteristics to perform the critical and important duties of the job, including sufficient physical agility to inspect loss sites, EBMUD facilities, and construction sites.

5. Willingness to take after-hours calls and work overtime as needed.

Equivalent combinations of education and experience may be considered. To be considered under the "equivalent combination of education and experience" provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at http://www.ebmud.com/jobs/job-resources/job-faqs-frequently-asked-questions/.
The Selection Process: 1. Submit a completed EBMUD application and the required supplemental question responses online at www.ebmud.com by 4:30 p.m., Friday, November 30, 2018. Only application materials submitted online during the filing period will be accepted.

2. Candidates must achieve a passing score on each test part in order to advance to the next step in the selection process.

3. All qualified applications and supplemental responses will be competitively evaluated. Applicants demonstrating the strongest qualifications for the position to be invited to a panel interview expected to be held in December 2018.

4. Successful candidates will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 to 24 months.

5. The probation period for this position is 12 months. For those holding civil service status the probation period is 6 months.

6. All employment offers are conditional, pending the results of a Live Scan background screening. All selected finalists must participate in the Live Scan background screening process to remain in consideration for EBMUD employment.
Supplemental Information: As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed. Should you respond with comments such as "see application" or "see resume" instead of addressing the questions directly, your application may not be considered.