The Mail Assistant (MA) position is an integral member of the Housing team, serving as first point of contact and representative of the Housing Package Center (HPC) for the Department of Housing and Florida International University. The Mail Assistant serves as a service provider and resource for current residential students. As members of the Housing staff, the MAs work collaboratively with other staff members to ensure effective and efficient delivery of mail, packages and services. Together, the MAs and other housing staff provide services that support the mission, vision and values of the Housing Office. With the goal of providing excellent services to students in the residence halls, Mail Assistants are responsible for assisting with day-to-day mail sorting, distribution and delivery of all received mail to the residence halls. Additionally, the MA¿s receive, track, and disburse incoming packages to residential students at the Housing Package Center. MA¿s will have other administrative and customer service responsibilities. The MA is a paraprofessional staff member of the Housing Office and reports directly to the Postal Services Supervisor.
The MA serves as a resource for residents, families and other campus community members and should be familiar with the services and opportunities provided by Housing and Residential Life, the Division of Student Affairs, and other university departments and offices.
As employees of the Housing Office, MAs are expected to support the vision, mission, values, philosophies, and goals of Housing and Residential Life.
The MA will help to create and maintain a friendly, respectful, and accepting atmosphere in the departmental office.
The MA will be expected to arrive on time for all scheduled shifts and communicate any necessary absences in a timely manner.
Role Modeling and Leadership Expectations
The MA is responsible for abiding by and upholding all residence hall and university policies.
MAs are expected to serve as positive role models for all students. This includes but is not limited to modeling appropriate and mature behavior on and off campus as well as via digital and social media.
The MA is expected to fulfill all expectations as described and provided in training sessions and through direct supervision.
Keep record of all mail received using the computer system in a particular order to be able to identify date of receipt, where and whom it was sent to for easy identification. This process helps in tracking mail and packages and prevents losses.
Sort packages and group them into different categories for easy dispatch and safe handling during delivery to prevent damage of sensitive packages if they were mixed up with non- sensitive ones.
Collect mail and packages from residents.
Gather inventory items and evaluate seasonal inventory counts, recording inventory items and materials.
Fill relevant details in distribution and shipping forms, providing accurate information to ensure that mail is delivered to the right locations and people.
Maintain supplies to ensure that they don’t go out of stock.
Answer inquiries from residents about mail and packages.
Keep the mailroom organized by properly arranging the bundles of mail and packages coming in to prevent littering and jam-packing in the office space
Perform clerical tasks such as filing, copying, and faxing documents as needed.
Complete special projects as assigned by Housing staff.
Customer Service Responsibilities
MAs are expected to maintain a positive attitude that is welcoming to residents/guests and supportive of the University and the department.
MAs are expected to provide excellent customer service to students and parents by phone, email and in-person regarding any Housing and Residential Life questions, concerns, and requests.
MAs will be expected to maintain a high level of professionalism in communication with residents, staff and guests.
MAs must have a 2.5 cumulative GPA at the time of application and maintain a 2.5 cumulative and semester GPA for the duration of their employment.
MAs must be and remain in good standing with the Department and University, including no significant or recent student conduct history.
Prior to employment, MAs must successfully pass a criminal background check conducted in conjunction with the Human Resources office.
Applicants must be currently enrolled as a student at FIU with a minimum of 6 credits as an Undergraduate student or 3 credits as a Graduate student.
20hrs per week
Criminal Background Check
This student appointment may be subjected to a pre-employment background check.
Student Background Checks
Background check and fingerprinting is required if the job includes any of the following:
Yes or No
Working with minors and/or vulnerable people
Handling Currency (e.g. cash, credit card transactions, financial systems) No
Performing IT related functions No
Driving on behalf of the university Yes
Access to full SSN and/or background check results No
Working within museums No
Must be able to life 25 pounds.
How To Apply
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process.
In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
- This posting will close at 12 am of the close date.