- Bachelor's Degree
- High School Diploma or GED
- Analysis Skills
- Organizational Skills
With more than 60 locations across Michigan’s lower peninsula, Independent Bank Corporation is a Michigan-based bank holding company with total assets of $3.4 billion. With the best people in the business, a strong community focus, and a career path like no other, it’s no surprise we took home the award for Best In-State Bank by Forbes for the last two years. We are successful because we’re committed to providing exceptional service and value to our clients, our stockholders, and the communities we serve.
What You Will Do:
Position within the Risk Management’s Financial Investigations Department reporting to Independent Bank’s Financial Investigations Manager. Responsibilities include assisting Card Fraud Investigators in their review of Reg. E and MasterCard transaction disputes. Also responsible assisting Loss Prevention & BSA Analysts in the review of reports and transaction monitoring to detect suspicious debit, credit, and potential money laundering activity.
Maintain filing of customer debit card dispute documentation
Initiate outbound phone calls to customers to request their signatures on dispute paperwork and obtain additional information regarding their disputes
Contact merchants involved in debit card disputes to obtain information regarding the disputed transaction
Assist Investigators in managing the debit card dispute chargeback process
Review customers’ transaction records to ensure reimbursement has been applied
Assist Investigators with mailing dispute closure letters and faxing documents to the chargeback processor
Perform research and analysis of fraud incidents and transaction activity while ensuring prompt and appropriate action is undertaken to mitigate potential losses.
Efficiently handle a high volume of incoming department phone calls and department emails resolving inquiries in a timely, courteous, and professional manner.
Communicate professionally and effectively with banking office employees and customers to gather information related to account activity and keep them informed of the department’s decision to close or maintain account relationships.
Escalate identified fraud issues to Fraud Investigator and Financial Investigations Manager and act on decisions to close or monitor accounts
Perform additional loss prevention functions as assigned
Why You Should Apply:
Competitive hourly pay.
A knowledgeable, goal-driven, and exciting team of colleagues.
Exposure to different areas of banking and the ability to work with leaders within the industry.
Community-focused events and volunteer opportunities.
What We’re Looking For:
High school diploma or equivalent education is required.
Bachelor's Degree in Business, Criminal Justice, or related field is preferred.
Research, investigation, and proven analytical ability required.
Ability to interact in a professional manner with both internal and external customers.
Ability to independently make sound decisions in high stress situations essential.
Strong organizational skills and PC knowledge of window based applications required.
A strong desire to be a part of the Independent Bank family while contributing to our growth and success.
This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team