Help protect the consumers of Washington state!
The Washington Utilities and Transportation Commission (UTC) is seeking an experienced investigator to independently plan, develop, implement, direct and conduct complex and controversial investigations and related programs/activities for the agency's statewide Passenger Compliance Investigations program.
About the UTC and Employer Initiatives
The UTC regulates the rates, services and practices of private or investor-owned utilities and transportation companies.
The UTC is continually recognized for its excellence and integrity as a utility and transportation regulatory agency, as we challenge the status quo and ourselves.
At the UTC, we recognize that our employees are the key to the agency's success. We are committed to our work, but value the balance with our personal lives. We demonstrate our commitment to employees by providing an environment that stimulates professional growth, continued learning opportunities, offers meaningful work and a comprehensive benefits package. For more information about benefits, please visit http://www.utc.wa.gov/aboutUs/careers/Pages/Working-at-UTC.aspx.
The UTC is a great place to work and has implemented several, and is developing additional, initiatives that create a great working environment, including:
We are making exciting steps towards modernizing our workplace with workspaces that promote creative thought, innovation, and collaboration among co-workers, and improve building security and employee safety.
We support a healthy work/life balance by offering flexible/alternative work schedules and mobile and telework options. (Depending on job duties).
We have a formal mentoring program to provide and encourage employee growth and development, while also promoting informal mentoring relationships and sharing of knowledge across the commission.
We have an Infant at Work Program that is based on the long-term values of breastfeeding newborns and infant-parent bonding. Eligible employees who are new mothers, fathers, or legal guardians can bring their infant (six weeks to six months) when returning to work. (Depending on job duties and work location).
We have an engaging wellness program which focuses on all nine elements of wellness: spiritual, physical, social, environmental, occupational, emotional, intellectual, nutritional, and financial. The UTC has received the state's Zo8 award the past three years for our achievement in building a sustainable wellness program.
We have a comprehensive continuous improvement program focused on using Lean tools and principles to solve problems and continuously improve work processes.
We use a structured, data-driven Lean Management System methodology to manage the core work and key initiatives of the commission and provide employees with a clear line of site from their daily work to the agency level key goals, outcomes, and core processes.
We value and are actively involved in promoting diversity and inclusion within the UTC by way of a cross-divisional, collaborative committee. The focus of the committee includes employee engagement and education; reinforcing UTC values; and maximizing the value of diversity and identifying strategies for inclusion.
For more information about the UTC, see our website www.utc.wa.gov – or visit www.twitter.com/wautc and www.facebook.com/wautc.
What you will be doing:
This position will independently plan, develop, implement, direct and conduct complex and controversial investigations and related programs/activities for the agency's statewide Passenger Compliance Investigations program. This lead position is the subject matter expert providing expert guidance and consultation to internal stakeholders and directs the work of staff investigating permitted and non-permitted companies operating within UTC jurisdiction to ensure each company is abiding by statute, rule, order, or tariff; that they are treating customers fairly, reliably, and safely; and that they are responding as required to the commission and staff. In addition, this position is required to research and report on issues related to regulated industries.
Responsibilities include independently planning and conducting complex investigations and research; evaluating and making recommendations to the commission based on those investigations and research; following through with written reports, technical assistance, penalties, compliance letters, testimony at adjudicated proceedings, or other sanctions; monitoring future compliance; and participating in, or leading, commission rulemakings. This position takes the lead representing UTC in multi-jurisdictional investigations with external stakeholders. This position directly supports the UTC mission to protect consumers through investigative, research, and enforcement activities that ensure utility and transportation companies provide services in accordance with UTC rules and regulations designed to ensure services are fairly priced, available, reliable, and safe.
What we're looking for:
The ideal candidate will have the following required qualifications:
Four years of experience in an investigative role with a governmental or private agency that determines compliance with specific statutes, rules, or other requirements, experience must include at least one year formally leading and/or supervising staff.
Investigative Skills – Ability to use methods, principles, standards, and techniques of investigating, auditing, and record keeping to research, analyze, gather, and document information and evidence to determine if a company is in compliance with laws, rules, orders, or tariffs regarding administrative (not criminal) matters. Understand how to document investigative results in a way that others can understand and act upon their significance.
Demonstration of UTC Values and Core Competencies (expected of all employees):
Respect: We treat every person and interaction with consideration and goodwill.
Professionalism: We are committed to excellence in our work and conduct.
Integrity: We do the right things for the right reasons- trusting others to do the same.
Accountability: With courage, we hold ourselves and each other accountable for exhibiting respect, professionalism, and integrity.
Customer Focus – Responsive to both internal and external customers. Works with customer to identify needs; assumes responsibility for own role in meeting those needs. Ensures commitments to customers are met. Receptive to customer feedback.
Results Focus – Accepts personal accountability for individual results or share of team results. Manages workload and interpersonal relationships to achieve results: prioritizes tasks appropriately, overcomes obstacles, works with others as necessary, and meets deadlines and quality standards.
Communication Skills - Demonstrates communication skills (reading comprehension, writing, listening, speaking) appropriate to the position. Shows respect and courtesy in interpersonal communications.
Adaptability/Flexibility - Open to new ideas. Responds constructively to change and stressful situations. In consultation with supervisor, adjusts plans to meet changing needs.
Self-Development – Demonstrates proactive learning. Keeps knowledge and skills up-to-date. Solicits and accepts constructive feedback. Seeks developmental assignments to improve skills. Turns challenges into learning opportunities.
Continuous Process Improvement – Uses Lean tools and principles to continuously identify improvements, solve problems, and improve work processes. Participates on process improvement projects/teams. Actively engages in section/division huddles and incorporates visual management into daily work.
In addition to the required qualifications above, preference may be given to candidates who have the following desired qualifications:
A Bachelor's degree involving major study in public administration, business administration, or related field. Knowledge of transportation regulatory principles and practices and knowledge of state laws and commission rules and regulations related to transportation.
Reading and Writing Skills – Ability to read, comprehend, and accurately interpret written material. Edit written material to improve its clarity, organization, and compliance with the rules of English and the commission's Plain Talk principles and Style Guide. Write testimony in support of complex determinations, formal memos for open meetings, rules, policy papers, and orders to meet commission requirements.
Computer Skills – Ability to use generic computer software, such as Microsoft Word and Excel, to collect information and compose reports. Use computer databases, such as case tracking, and general computer systems, such as the internet, to research and retrieve data and information.
Research and Analytical Skills – Ability to identify, collect, organize, and document data and information in ways that make the information most useful for assessment, analysis, and investigation. Use data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Use analytical skills to identify factors affecting or contributing to issues of noncompliance, and to determine what improvements the company can make to come into compliance.
Personal safety skills: - Ability to adhere to agency requirements for personal safety in and around carrier safety equipment and facilities. Use protective clothing or equipment as required by the agency
Conditions of Employment/Working Conditions:
This position is included in the Washington Federation of State Employees bargaining unit.
Conflict of Interest: RCW 80.01.020 limits the commission's ability to employ any person who owns stock in any company the commission regulates or is otherwise financially interested in such company.
Read the instructions below carefully before following the "Apply" link above.
In addition to completing the online application and Supplemental Questionnaire, applicants must attach the following documents to their application to be considered for this position:
A letter of interest explaining how you meet the qualifications of this position;
A current resume detailing experience and education;
A list of three professional references with current telephone numbers, including your current or most recent supervisor (or you may include this information in the Reference section of your application). A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
READ THE FOLLOWING INFORMATION COMPLETELY:
Carefully review your application and other documents requested (e.g., cover letter and resume) for accuracy, spelling and grammar before submitting.
The initial screening of applications will be solely based on the contents and completeness of the "work experience" and "education" sections of your application in www.careers.wa.gov; completeness of your resume, cover letter, and any other materials submitted as part of the application process; and responses to the supplemental questionnaire.
A resume will not substitute for completing the "work experience" section of the application.
Only complete applications will be considered. All information may be verified and documentation may be required. You may be disqualified if your education and/or work experience does not include information used to: 1) Meet the minimum qualifications of the job, and 2) support your answers to the supplemental questions.
Visit these links to learn more about:
the state of Washington http://access.wa.gov,
the Olympia area www.co.thurston.wa.us or
The Utilities and Transportation Commission is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial, and ethnic minorities, persons with disabilities, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application process or this announcement in an alternative format may contact Tami Knighten at (360) 664-1132 or Tami.Knighten@utc.wa.gov. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.