The Patient Care Assistant (PCA) is an individual who possess the skills and knowledge necessary to deliver specific patient care services to selected patients at the direction of and under the supervision of a Registered Nurse. The PCA actively supports the efforts of the health care team through the delivery of services in a prompt, accurate and courteous manner.
Provides accurate, reliable, courteous and timely services to all customers.
Delivers in a knowledgeable consistent and skillful manner under the direct supervision of a registered nurse.
Demonstrates competence appropriate to their role and function in high risk and/or problem prone behaviors.
Delivers patient care in a manner consistent with the scope of practice of their discipline and the standards established by City of Hope as expressed in the plans for provision of care and policies and procedures.
Maintains current knowledge and awareness of organizational and regulatory standards, policies and procedures.
Participates in a collaborative, empowered work environment as demonstrated through teamwork.
Effectively communicates with all customers and team members to meet organizational goals and to provide customer satisfaction.
Maintains current knowledge and skills through attendance and participation in organizational and departmental meetings and continuing education activities.
Demonstrates fiscal responsibility by appropriate and timely use of organizational resources.
Actively participates in performance improvement activities to continuously improve service delivery.
Demonstrates City of Hope values in individual work performance.
Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.
Performs other related duties as assigned or requested.
High School Graduate or equivalent plus one of the following:
Non-licensed graduate of a Registered Nurse or Licenses Vocational (LVN) program; or
Enrollment in an approved RN program and completion of at least one medical surgical clinical rotation; or
Certification as a Nursing Assistant; or
If hired before May 1, 2018, successful completion of a Nursing Assistant Program.
AHA BLS Certification
Certified Nursing Assistant
Knowledge of procedures and techniques in providing routine bedside patient care
Ability to read, write and converse in English
Obtain data from and input data into computer
Comprehend medical terminology
Foster and promote a positive image and professional appearance
Sensitivity to intercultural relations
Excellent oral/written communications and organizational skills
Medical equipment and devices
Patient call system
Eye and face Protection
Non-sterile medical gloves
Working / Environmental Conditions:
Atmosphere and environment associated with patient care area
Contact with patients/families under varied circumstances
Likely exposure to infectious, radioactive or biohazardous agents
Likely exposure to housekeeping/cleaning agents/chemicals
May perform emergency care
Regularly exposed to unpleasant patient or unit elements
Subject to situations involving grief processes and related issues
Subject to varying and unpredictable situations
Heavy physical effort (lift/carry up to 50 pounds
Prolonged, extensive, or considerable standing/walking
Lifts, positions, pushes, and/or transfers patients
Considerable reaching, stooping, bending, kneeling
Ability to distinguish and identify different colors
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.