Senior Manager, Digital Commerce Strategy & Planning

WALGREENS - Chicago, IL3.6

Full-timeEstimated: $120,000 - $160,000 a year
Job Summary

Oversees development of plans and initiatives to achieve strategic and financial goals related to Digital and Omni-Channel business. Communicates plans and results to key stakeholders within organization. Aligns key stakeholders to design and deliver a consistent end-to-end customer experience across in-store and online channels. Oversees strategic analysis and decision making related to merchandising, marketing, and customer experience initiatives. Helps build business cases to support decisions.

Job Responsibilities
Develops approaches to drive the development of departmental initiatives. Builds business cases for key omni-channel initiatives and programs. Partners with cross-functional teams to ensure completion and alignment. Manages key delivery milestones and reviews results.
Leads meetings with internal stakeholders to understand business needs and objectives. Communicates and partners cross-functionally, including at the executive level, to understand, recommend and implement strategies.
Builds frameworks and methodologies for approaching major strategic issues both leveraging existing resources and creating new innovative concepts. Develops effective working relationships with stakeholders to achieve targeted goals and/or solutions.
Develops plans that align with sales and profit goals and delivers end-to-end financial results. Recommends actions based on historical performance and forecasts. Develops short- and medium-range strategies and plans, while ensuring strategic alignment with long-range plans.
Reviews strategic analysis related to category trends and marketing performance; translates into actionable recommendations; shares insights across organization
Translates strategic objectives into actionable analyses and plans. Champions pro-active sharing of information to drive results, process improvement and best practices.
May manage development of financial budgets and forecasts that align with strategic business initiatives. May develop financial, operational, and customer metrics and manage measurement of metrics.
Creates and executes more complex and cross-divisional projects. Utilizes project management skills to create client-focused deliverables, delegate work, execute project analysis, and deliver strategic results.
Cultivates team moral, motivation, and loyalty through continuous training and mentorship, setting obtainable performance goals, providing clear communication and constructive feedback.
Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
Bachelor’s Degree and at least 4 years of experience in one or more of the following areas: Strategy, Consulting, Merchandising, Finance, Operations, or Marketing. OR High School/GED and at least 7 years experience in one or more of the following areas: Strategy, Consulting, Merchandising, Finance, Operations, or Marketing.
Experience working with P&L concepts – revenue, cogs, gross profit margin, operating expenses and income.
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience developing and delivering presentations to various audience levels within an organization.
Experience leading cross-functional teams in a matrixed organization
Experience establishing & maintaining relationships with individuals at all levels of the organization, including at the executive level, in the business community & with external partners.
Experience developing and delivering presentations to various audience levels within an organization
Experience directly managing people, including hiring, developing, motivating, and directing people as they work.
Experience with MS Office Suite.
Master’s degree OR MBA
Experience working in the digital space.