The System Engineer serves as a technical expert in the area of system administration and engineering and support for complex IT environments and will actively manage customer environments and infrastructure, including servers, workstations,switches, firewalls, databases, security tools, software, system tools,business applications, and other processes. You will work with a team of systems engineers and support engineers responsible for the technical support, design,planning, implementation, and troubleshooting necessary to achieve the highest level of performance tuning and recovery procedures for enterprise systems for clients. You will be empowered to leverage Integritek’s ticketing platform and dashboards to manage your ticket queue and will work in a team environment to enhance your knowledge and that of your teammates.
o Develop an in-depth knowledge base of your client’s technical infrastructure ecosystem,culture and communication preferences.
o Keep customers informed of progress, changes and solutions in a timely and effective manner that exceeds expectations and is in alignment with their culture and communication preferences.
o Maintain client specific documentation in Integritek’s systems according to standards and specifications.
o Support essentials such as operating systems, servers, workstations, security tools,routers, switches, firewalls, phones, business applications, security updates and patches in various environments
o Support in the design, testing, evaluation, implementation, and troubleshooting for multiple complex platforms of large size and complexity (hardware, operating systems, software, systems tools and IT processes).
o Upgrade systems and processes as required for enhanced functionality and performance.
o Support the deployment of network architecture; support LANs, WANs, network segments,internet, and intranet systems.
o Serve as a point of escalation, providing technical support, as needed, to Support Technicians and Field Services teams.
Technical Knowledge & Skills
o Advanced knowledge managing Microsoft Technologies including: Windows Server(2003-2016), Microsoft Exchange (2003-2016 and Office 365), SQL Server(2000-2016).
o Proficiency with configuring, managing, and troubleshooting firewalls, switches and routers from various manufacturers.
o Advanced knowledge of networking design, management, configuration, troubleshooting(LAN, WAN, VMPLS, VLAN, Routing, Firewalls, etc.)
o Experience supporting clustered environments.
o Well-rounded knowledge of storage solutions (MD, Compellent, HP, Nimble, QNAP, etc.).
o Maintenance of virtualization technologies such as Hyper-V and VMWare.
o Management of various disaster recovery solutions.
o VOIP troubleshooting and maintenance.
Experience & Education
o 6+ years relevant technical experience
o 3+ years working for a managed service provider or similar business
o The knowledge, skills, and abilities, typically acquired through the completion of a bachelor’s degree program or equivalent
degree in a field of study related to the job.
o Industry certifications preferred but not required (CCNA, MCSE, Server+)
Headquartered in Austin, Texas, and providing managed services globally, Integritek is a premiere provider of technology services and support. Integritek was formed with the purpose of combining “integrity with technology.” Our primary goal is to be a trusted adviser to our customers, providing our services to them with the utmost integrity, honesty, and professionalism. The solutions we offer cover a wide range of technological needs; IT management, IT consulting and a full array of communication services.
The Contributor Expectations outlined in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities,duties and/or skills required of all personnel so classified, nor do they constitute an employment contract. Like all other Integritek employees, you are an employee at will who can be terminated, with or without cause, at any time,at the option of either Integritek or yourself.
While performing the essential duties of this job, the employee may need to sit for prolonged periods of time to travel or work at a station equipped with a computer and phone. Motions such as bending, stooping, crouching, pulling, and pushing may occasionally need to be performed, as well as lifting items up to 10 lbs. Integritek is an Equal Opportunity Employer and may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.