PT Night Audit

Newbury Guest House - Boston, MA (30+ days ago)3.7


We are looking for a positive, attentive and courteous night audit agent whom will provide our guests with efficient and friendly service during their stay .

Responsibilities include (but are not limited to):

  • Greet and welcome guests upon arrival
  • Register guests in our system and verify booking details
  • Accept payment for guests’ accounts at both the registration and check out process
  • Fully understand and be capable of operating all relevant aspects of the Front Desk computer system
  • Post miscellaneous charges as requested
  • Complete all tasks and duties on the shift checklist in a timely and efficient manner
  • Balance and prepare paperwork for shift close according to hotel standards
  • Answer inquiries from guests regarding restaurants, tourist attractions, transportation, etc.
  • Be aware of hotel rates, packages and special promotions

Required qualifications:

  • Must have excellent English communication skills, both verbal and written. Any other languages are a bonus.
  • Possess basic computer skills
  • Agents must be comfortable conversing with guests from diverse backgrounds and provide exceptional customer service with a positive, can-do attitude
  • Possess a valid driver’s license
  • Have good general knowledge of Boston and it’s attractions
  • Must be able to multi-task, work under pressure and keep good time management
  • Minimum of one year prior customer service experience, preferable in the hotel industry.
  • Flexible working hours (weekend and holiday work will be required)

Job Type: Part-time

Salary: $16.00 /hour

License:

  • Driver's License

Language:

  • English

Required work authorization:

  • United States

Shifts:

  • Graveyard