DMS Process Improvement Project Manager

Discover Financial Services - Riverwoods, IL

Full-time
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for driving the transformation of processes and solving organizational challenges. Executes and manages projects on Lean initiatives. Conducts in-depth data analyses, including gathering data, performing root cause analyses, and generating insights. Defines innovative solutions to business problems.

Responsibilities

Develops relationships with key constituents necessary to deliver project results, including internal lean team, cross-functional work team, project steering committee, and support functions.
Improves the Lean project execution methodologies. Leads internal Lean team department development.
Collaborates with team members to understand customer and business needs. Conducts analyses of current state, drives root-cause-analyses, develops insights, identifies solutions, designs future states, and delivers solutions with sustainable results.
Analyzes metrics that align to business operations. Creates scorecards, monitors scorecard performance, identifies and communicate gaps, identifies solutions, oversees implementation, and controls plans. Ensures solutions are maintained.
Develops and communicates project schedules and tools. Leads updates and presentations.
Minimum Qualifications

At a minimum, here’s what we need from you:
Bachelor’s Degree in Engineering, Business, Operations, Technical, Quantitative, Social Science, Liberal Arts, or related field
2+ years of experience in process improvement in business operations, industrial engineering; internal/in-house or consulting or operational support capacity, or related field
In lieu of a degree, 4+ years of experience in managing cross-functional projects; 4+ years of process improvement in business operations, industrial engineering; internal/in-house or consulting or operational support capacity, or related
Preferred Qualifications

If we had our say, we’d also look for:
Bachelor’s Degree in Industrial Engineering, Engineering, or related field
4+ years of experience in managing cross-functional projects
6+ years of experience in process improvement in business operations, industrial engineering; internal/inhouse or consulting or operational support capacity, or related with some experience in financial Services and/or B2C/consumer-centric fields
Project Management Professional (PMP) or Lean Six Sigma Black Belt
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Work Perks:
24-Hour Nurse Hotline & Telehealth Services
7 Paid Holidays
Adoption Assistance
Annual Flu Shots
Commuter Benefits
Employee Assistance Program
Flexible Work Environment
Group Auto, Home and Pet Insurance
Healthy Eating Program
Legal Assistance Plan
Mother’s Rooms
Onsite Emotional Health Counselors
Onsite Fitness Centers
Onsite Weight Watchers at Work
Paid Parental Leave
Professional and Leadership Development Programs
Recognition Program
Service Anniversary Awards
Tuition Reimbursement

Health:
Annual Health Evaluation and Health Coaching
Critical Illness Insurance
Health Savings Account, Health Reimbursement Account and Flexible Spending Accounts
Health, Vision and Dental Insurance
Life and Accident Insurance
Long-term and Short-term Disability Insurance
Onsite Health Services Center with Nurse Practitioner

Financial Wellness:
401(k) Savings Plan with Fixed and Matching Contributions
Employee Stock Purchase Plan
Financial Engines
“Financial Wellness for You” Learning Programs