Our client base is growing so we need someone to handle the coordination of our catastrophe operations and development of our roster to meet the demand. We are a high speed adjusting firm handling residential, flood, and commercial property, looking to hire an Contractor Coordinator (HR Coordinator/Resource Manager/Resource Coordinator). This will be a work from home position with some travel for on-site disaster orientations and other travel as needed.
Ideal candidates will have a background in catastrophe management and dealing with adjusters and clients. We are not looking to train someone for this position so any other resource coordination or management outside of insurance related property damages outside of a catastrophic event (hurricane/hail/flood/fire/tornado/wind) need not not apply.
Oversees the vendor relationship activities of the organization, with an emphasis on catastrophe handling and a secondary emphasis on service relationships and approvals through all lines of the organization. Establishes, documents, and tests catastrophe capabilities for the organization. Manages the adjusting, and supervisory staff within those units, providing technical direction in claims and facilitating the reporting to internal and external customers, including carriers, reinsurers, self-insureds, brokers and agents.
Provide technical guidance on claims files, and ensures that the staff is well trained and capable of handling claims assigned to them. This is a decentralized position and will allow the individual to work from home.
Essential Duties and Responsibilities:
- Establishes network of adjusting resource that can be utilized in any CAT situation.
- Develop an efficient and leveraged field network of independent adjusters and desk adjuster team(s), and ensure the efficient assignment and utilization of CAT field resources.
- Ensure total compliance with all state and/or client regulatory and reporting requirements in every jurisdiction serviced.
- Administer resources, including the company staff to guarantee adjuster availability and capacity.
- Implement an annual examination of CAT readiness and procedures, and conduct training and readiness exercises. Ensure the CAT Plan is updated.
- Work with clients to establish and manage any local disaster response team.
- Communicates potential CAT situations and plans with management and clients. Develops specific and unique client CAT guidelines/protocols and reporting standards.
- Oversee any CAT that impacts our clients, as well as long term disputed and re-opened claims.
- Manage the quality of claims processed, adjusted, and resolved.
- Works to develop qualification criteria and adherence for all stakeholder clients.
- Work with clients to assess potential catastrophes, estimate potential loss profiles and address with appropriate internal and external resources.
- Maintain and communicate legislative actions, court decisions, industry trends and developments in claims.
- Work with the quality assurance team to measure performance in each of the teams and to optimize workflows in the units. Establish a feasible reinspection program with clients and vendors.
- Ensure the continued adequacy and viability of standardized CAT letters and call operations.
- Motivate and develop staff to guarantee success in any program or work that comes to the organization.
- Provide informational assistance to managing general agents, carriers or account managers.
- Assist in adjuster traning, actively participate in leadership or management meetings, and training programs and contributes to their interactions and outcomes.
- Establish and manage to performance measures, including cycle times, closure rates, average paid, expense paid, reserve accuracy, and other areas relevant to each program managed.
- Perform other duties as assigned that may include, but are not limited to, providing audit support, research, marketing, or back up support for other areas within the organization (travel will be required).
- Must be available 24X7 for potential emergency claims and site deployments as required.
Education / Licensing:
Education – Bachelor's degree preferred but not required. Minimum of 6-10 years specialized claims adjusting and/or supervisory/catastrophe management experience. Must possess a current adjuster’s license or required jurisdictional licensing.
- Must have superior organizational skills and the ability to quickly assess and adapt to any situation, particularly during a CAT.
- Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.
- Must have solid technical skills in claims handling matters. Experienced with building codes, and proficient with Xactimate and XactAnalysis.
- Must be a proven leader able to synthesize information competently and present it to management, staff and external customers in either verbal or written form.
- Must be able to work independently and possess excellent written and verbal communication skills.
- Must be able to train and develop staff as required.
- Must be able to analyze claims data and report on it in a clear and concise manner.
- Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software and claims processing programs. (Microsoft Office platform)
Requires long periods of sitting. This is a work from home position at this time.
Requires working indoors in environmentally controlled conditions, as well as potential field work for limimited periods early in a developing catastrophe event.
Repeated use of keyboard, mouse and exposure to computer screen
Job Types: Full-time, Part-time, Contract
Job Types: Full-time, Contract
- catastrophe management: 6 years