Company Name: Creation Technologies
Job Title: Account Coordinator
Location: Wheeling, IL
The Account Coordinator (Program Leader) is dedicated to a group of assigned customer accounts and is the customer service point of contact, who orchestrates all aspects of production via coordination of supply chain, engineering, production assembly, quality control and customer support for assigned accounts.
Serve as primary point of contact for your customer accounts and carry out all day-to-day customer interactions.
Update and manage reports (Consolidated Revenue & Inventory Projection Report/Business Unit Committed Revenue) and identify any related risk or upside potential.
Collect and track standard cost variances, expedite fees, rework charges, quoted non-recurring expenses and any other non-standard charges passed through to the customer.
Assist with standard cost management and disposition of variances.
Assist with preparation and participates in quarterly business reviews for your customer accounts.
Manage minimum order quantities, manufacturing lead-times, and active/inactive status, with input from operations and product engineering.
Handle customer-facing reporting, including inventory and open order status.
Coordinate with other team members to respond to customer needs – examples include engineering change orders (ECOs), new product introductions (NPI), reschedule requests, quote requests, and transitions from Creation Express Services to main production.
Coordinate project launch for new customer on-boarding.
Maintain accuracy of demand load, including forecasts, firm orders, and any stocking agreements.
Review 12-month demand horizon with manufacturing coaches to ensure level-loading of demand where necessary.
Assist in establishing and reviewing revenue budgets by customer periodically as required by Finance.
Participate in coaching review to evaluate health and establish business strategy for each account.
3 + years in a manufacturing environment, with experience in Project/Account Management.
Advanced skills with Microsoft Office suite (Excel, Word, PowerPoint) is mandatory, experience with ERP/MRP is an asset.
Focus on customer service as a top priority in a professional manner, with the ability to build and manage relationships to deliver business results that meet customer needs.
Excellent communication skills, both written and verbal, to interact effectively with all levels of the organization and customers.
Attention to detail and commitment to quality are essential.
Ability to analyze complex data to determine best course of action in a variety of circumstances.
Organizational skills – ability to prioritize and follow- up.
Ability to research and resolve problems and the ability to work in a fast paced and team environment.
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