Specialty Coverage Insurance Agency (SPCIA) is an independent insurance agency/managing general agency specializing in program business and is now accepting applications for a commercial lines customer service representative (CSR).
Ideal candidates should be energetic, dependable, professional, adaptable and hungry to learn. Additionally, candidate should be organized, self-motivated, and possess outstanding interpersonal and communication skills. Candidates should enjoy working with people and must be comfortable speaking with and resolving client’s issues over the phone and via email in a timely and professional manner.
The candidate will work directly under the tutelage of a licensed property & casualty insurance agent to bring an exceptional customer experience to our clients regarding all aspects of their commercial lines insurance policies. This position also offers ample opportunity for an individual interested in advancement within the insurance industry or sales, as qualified candidates may transition to a underwriting support, client retention or producer role.
SPCIA is located in Mystic, CT, after a training period, candidates will have the opportunity to work remotely or from one of the company’s offices.
Candidates must have at least 1 years’ experience in a customer service-related role.
SPCIA offers competitive starting salaries and benefits, with the opportunity for advancement for qualified candidates.
Qualifications:
- Bilingual - Englich and Spanish speaking.
- Willingness and eagerness to expand their property & casualty insurance knowledge and skills.
- Excellent verbal and written communication skills, strong work ethic, and a can-do attitude.
- An entrepreneurial spirit with the desire to work in a high-energy, fast-paced customer centric environment.
- High degree of emotional intelligence required- including motivation, empathy, social skills, self-awareness and self-regulation.
- Possess the ability to learn quickly and pursue the position with enthusiasm and focus, flexibility and creativity.
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations
- Customer orientation and ability to adapt and respond to different types of characters
- Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency.
Responsibilities:
- Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation
- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims
- Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary
- Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals
- Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation
- Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution
- Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
- Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Shift:
Location:
Work Location: Remote
