Clinical Client Support Specialist

Meditech - Canton, MA (30+ days ago)3.3


The focus for healthcare professionals is patient care. As a Clinical Client Support Specialist, you will have the opportunity to assist these individuals with issues relating to the enterprise health record - so they can be there for those who need them most. As a member of our Client Services & Implementation team, your job would involve:

Providing support for our Enterprise Health Record and work closely with customers including physicians, nurses, pharmacists, technologists, office and hospital information system staff
Troubleshooting, researching, and solving customer software and system problems
Acting as the primary contact for clients and taking ownership of these accounts
Processing requests for software enhancements and system modifications
Corresponding with customers over the phone and through letters, fax and email
Providing customer education, both internally at MEDITECH and at customer sites
Working on a variety of group projects and communicating with development staff
Mentoring co-workers
Traveling 10-15% of the time anywhere within the United States and Canada
What You Should Have
Preferred experience in Nursing, Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health
Bachelor's or Associate's degree preferred and/or applicable training, education, or customer service experience and/or related military experience
Exceptional written and verbal communication skills
Excellent project management and organizational skills
Ability to work well independently and as part of a team
Ability to multi-task in a fast-paced environment
Strong interpersonal and presentation skills (qualified candidates will be required to conduct a presentation for the hiring management team)
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

This opportunity is available at our following location(s):
Canton
Fall River
Framingham
Westwood