Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
What you'll do...
Core Functions (responsibilities)
Design, test and implement rules as required by the Business, Compliance and Trust & Safety teams
Build reporting to monitor volume, business impact and efficiency or the rule set
Audit current rules and recommend improvements to process and/or rule creation
Collaborate with the Product and Technology group, Business, Compliance, and Trust & Safety to build and enhance features of the rule engine and the rule set
3+ years of experience in managing enforcement of company policies
Extremely organized with excellent attention to detail
Excellent verbal and written service and communication skills
Proficient in MS excel
Knowledge about eCommerce environment
Prior experience with rule authoring and rule management preferably in a Fraud/Risk role
Comfortable working in an agile and growing team
Demonstrated success engaging technology and business cross-functional teams
Proficient in Basic SQL
Strong problem-solving skills
Ability to analyze data and present findings
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Mathematics, Engineering, Economics, Computer Science, or related field and 1 year’s experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area OR 3 years’ experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Business Analysis, Microsoft Office