Customer Data Governance Analyst

Toyota - Plano, TX

Full-time
Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

Who we’re looking for

Toyota’s Guest
Experience and Retention Department is looking for a passionate and highly-motivated
Customer Data Governance Analyst.

The primary
responsibility of this role is to function as a data
analyst facilitating business enablement.

Reporting to the Data Governance
Manager, responsible for Customer Data Governance and project enhancements.

What you’ll be doing
Manage
all aspects of business process management - the collection of client business
requirements and understanding of process flows to develop the most feasible
and cost-effective process
Determine
operational objectives by studying business functions; identifying gaps,
recommending process improvements and evaluating output requirements and
formats for streamlining day-to-day operations.
Ability
to design future state by analyzing requirements; constructing workflow charts
and diagrams.
Ability
to lead fit-gap analysis workshops with business stakeholders
Execute
data governance policies and standards to ensure accuracy and quality of data
through all upstream and downstream data channels
Effectively
communicate as Subject Matter Expert (SME) with Data Optimization team for
Customer Central and other databases, enterprise business teams and external
clients leveraging a full understanding of the various environment
deliverables. Optimization defined as ongoing hygiene analysis and augmentation
of data records to ensure accuracy, validity, accessibility, timeliness, and
completeness.
Collaborate
with internal and external business /IT teams to analyze, troubleshoot and
solve problems related to data reconciliation
Act
as lead Customer Central business consultant for customer data related TMS
Enterprise Marketing projects with minimal supervision. Consulting involves,
among other skills, effective listening, generating discussion to gather information,
negotiating and articulating resolutions or decisions with constructive
reasoning
Collaborating with data excellence team to
build data quality dashboards and data metrics.

What you bring

Bachelor’s degree (or higher) or equivalent professional work experience
Experience in systems planning or website development, including QA process
Business analysis experience and writing Business Requirements
Knowledge of Hyperion, SAS, OBIEE or other query tools, Tableau, SQL
Understanding of data warehousing concepts, relational databases, ETL processes
Technical experience in implementing tools and reporting solutions
Strong understanding of databases and data structures
Strong team player, well organized and able to handle multiple assignments and responsibilities simultaneously

Added bonus if you have

Experience with Business Intelligence (BI) reporting and marketing research
IT project management/ Agile experience
Information security management knowledge i.e. encryption, safety protocols
Compliance and policy management

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Vehicle purchase & lease programs
Comprehensive health care and wellness plans for your entire family
Flexible work options based on business needs
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, child care, schools and more
Flexible spending accounts
Relocation assistance (if applicable)

What you should know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com!

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.