- Bachelor's Degree
- Master's Degree
- Driving Experience
- Time Management
What you’ll be doing...
Our Fraud Strategy team is responsible for implementation and oversight of Fraud controls to reduce losses, improve call center efficiencies, and improve the customer experience. As a Fraud Strategy Lead, you will be a Subject Matter Expert in assessing and mitigating Fraud risks related to equipment sales. You will have an extensive knowledge of the various order flows (digital, telesales, retail, etc.) and fraud tools; as well as strong collaborative partnerships with our channel partners.
Work with cross-functional teams (Reporting, Network, Operations, and Revenue Assurance) to identify early fraud trends. Utilization of data mining, statistical analysis and other techniques to assess the effectiveness of system controls or processes to minimize and prevent fraud losses. Scope business changes or new product launches for identification of fraud risks including the evaluation of new controls or modifications of existing controls to mitigate any risk.
Liaison with other business functions and units (Sales Operations, Channel partners, IT, Corporate Security, Compliance, and Network Groups) to reduce costs and improve customer experience.
Develop detailed action plans including alarm modifications, policy changes, fraud processes and system enhancements. Tactical and strategic end to end project implementation is required and will include test planning, process change review and documentation, training and communications. Create new user stories and prioritize appropriately to meet the needs of the business. This includes working with Operations, Reporting, Process, Billing, IT, Product Development, Channel partners, and Network.
Prepare and deliver executive-level presentations communicating risks mitigated, and the potential impacts of unmitigated risks to senior management.
Communicate accurate and appropriate information regarding findings and improvement recommendations for senior management in a timely manner. Monitor management’s improvement actions.
Provide insight into Key Performance Indicators (KPIs) as they relate to Channel fraud losses, resource optimization and Center KPIs.
Develop a working knowledge of System enhancement process, Fraud Center process, Training and Development, Resource Management and Customer Experience.
Support a 24/7 Fraud Operations team.
What we’re looking for...
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Even better if you have:
MBA or other advance degree.
Three or more years of diverse experience in multiple fields, including Fraud and/or Finance.
Three or more years of analytical skills.
Experience driving complex solutions and analytics to provide ongoing and automated monitoring of key risks.
Ability to meet deadlines, complete important time sensitive tasks and adapt quickly to last minute changes.
Excellent negotiation and communication skills.
Ability to create and work in a team environment.
Project management experience with the ability to handle multiple projects concurrently leveraging organization and time-management skills.
Demonstrated critical thinking skills in dynamic, changing environment.
Working knowledge of statistics, reporting and analytical tools (Tableau, Cognos, Excel) with the ability to perform in-depth analyses of large datasets to identify anomalies.
Advanced proficiency in Microsoft Excel and PowerPoint for analytics and presentation.
Knowledge of software life cycle and experience with Agile (includes user stories and acceptance criteria).
Data visualization and ability to design enhancements.
Knowledge of Verizon directional systems, customer and credit verification functions.
Advanced Query Skills (SQL).
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.