Documentation Clerk

Shield Healthcare - Carrollton, TX2.9

30+ days ago

Company Information:

Shield Healthcare has been a leader in medical supplies since 1957 and is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. We have an overall satisfaction rating of 99% and take pride in maintaining that score. Over the years, Shield HealthCare has expanded nationally with current service locations in Arkansas, California, Colorado, Illinois, Texas and Washington.

Job Summary:

We have an immediate opening in our Carrollton, TX office for a Documentation Clerk. The primary function of this position is to contact medical professionals for documents required to service our customers. The Documentation Clerk will also be responsible for a variety of administrative duties, including the electronic maintenance of customer information, faxing, filing and document preparation.

Salary & Benefits:

  • $14 - $15 per hour, plus monthly incentives
  • Medical, Dental and Vision
  • 401(k)
  • Personal, Sick and Vacation Days
  • Flexible Spending Account
  • Life & Disability Insurance
  • Education Assistance
  • Employee Discounts

Key Job Responsibilities:

  • Contact doctors and healthcare professionals in order to obtain information for order processing and documentation
  • Call Healthcare professionals for information related to prescription requests
  • Type authorization information into AS400
  • Answer questions from Healthcare professionals regarding documentation for patient services
  • Work renewal reports provided by management
  • Miscellaneous projects as assigned by supervisor


  • 1-2 years customer service experience
  • Computer literate
  • Data entry experience
  • Good follow through skills
  • Detail oriented

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

Job Type: Full-time

Salary: $14.00 to $15.00 /hour


  • Document Control: 1 year (Preferred)
  • customer service: 2 years (Required)


  • High school (Preferred)


  • Carrollton, TX (Preferred)

Work authorization:

  • United States (Required)