- Word Processing
- Customer Service
Schedules routine appointments and follow ups for visits and breast imaging
Refers all inquiries regarding pre-authorizations/certifications to appropriate person(s)
Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically.
Follow up with patients and/or their representatives, physician offices, etc to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
Scan all necessary documents (insurance cards, lab requisitions, etc) into the intake system.
Monitors intake work queue for timely intake completion.
Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria
Maintains cooperative and professional relationships with physicians, nurses and clinical staff.
Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team work environment. Must be able to remain calm when dealing with the pressures that may arise when dealing with physicians and the public.