Verizon Territory Manager

Verizon Wireless Premium Retailer - Palo Alto, CA

Full-time$50,000 - $100,000 a year
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Verizon is currently looking for talented leaders who have aspiration to grow with a great company and build a strong career for themselves. Territory Managers that can develop a team, while building a strong reputation in the community. As a Territory Manager you are primarily responsible for meeting and exceeding the overall sales and profitability metrics for Stores and Territory. In addition, this position is responsible for all employee-related issues including terminating, disciplining, in-store coaching, training and corporate policy compliance.

What We Offer

  • Competitive Compensation Structure plus a base salary
  • Excellent Career Development Opportunities
  • Health Benefits
  • Signing Bonus
  • Paid Vacation

Essential Duties and Responsibilities

Training

  • Must send every new full time or part time employee through the New Hire Training program within their first two weeks of employment unless there is a special circumstance
  • Provide daily/weekly/monthly training to all Sales Leads and Sales Consultants through effective individual/group training and effective/timely communication
  • Ensure that self and store teams are current on all trainings

Coaching

  • Observe employee/customer sales interactions daily and provide on the spot feedback to ensure store employees are following the “Rockstar” Selling Process.
  • Engage in weekly one on one coaching sessions and quarterly rounding meetings with Sales Associates and Sales Leads, provide positive and constructive feedback and documentation
  • Document positive performances or behavior when necessary (oral or written)
  • Document negative performances or behavior when necessary (oral or written)
  • Utilize Performance Improvement Plans (30-60-90 day) to help coach people to better performance or as a tool to justify termination

Stores- Performance-Logistics

Performance

  • Lead the sales team by example and increase overall profitability
  • Manage Sales Leaders and Sales Associates to meet and exceed company set goals/metrics within the scorecard
  • Ensure store personnel are following set policy and procedures in the store
  • Ensure store employees are providing excellent customer service along with providing excellent salesmanship
  • Hold weekly/bi-weekly Store Meetings

Logistics

  • Ensure that stores maintain store operating hours and that schedules are written in accordance to hours and business traffic.
  • Approve all schedules once written by the Store Sales Lead, submit all forms and punch edits as needed
  • Responsible for all daily reporting, store numbers, daily invoices, SMB leads and appointment tracking
  • Provide weekly closeout results for the Territory Sales Manager

Weekly Overview

  • No office day – Typically off on Wednesday and Sunday
  • Work shifts in the Stores within the Territory to provide side by side selling experiences, coaching and training
  • Will be responsible to punch in and out daily

Non-Essential Duties and Responsibilities

  • Excellent oral and written communication skills and the ability to train and manage other employees.
  • Must have high level of interpersonal and customer skills to work effectively with others, motivate employees, and elicit work output.
  • Must have expert knowledge of all products and services

Supervisory Responsibilities

  • Direct supervision of Store Managers

Minimum Qualifications

  • 4-yr bachelor’s Degree preferred or 4 years of wireless experience. One (1) year of relevant field experience may be substituted for every one (1) year of preferred academia
  • 2 years experienced in supervising, managing and training of employees
  • Strong interpersonal and communication skills
  • Strong organizational and time management skills
  • Self-motivated and works independently with minimal supervision
  • Positive mental attitude
  • Creative thinker
  • Team player
  • Reliable transportation, valid driver’s license and clean driving record
  • Must work a minimum 5-day work week to include Fridays and Saturdays

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Job Type: Full-time

Salary: $50,000.00 to $100,000.00 /year

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