Do you enjoy creating feel good moments? As a Guest Experience Lead you will be a part of an outstanding team that delivers personalized experiences for every guest. You will make sure the guests have a great experience by welcoming them to the restaurant, helping them through the ordering process on the kiosks, and visiting with them in the dining room.
- Welcome guests to the restaurant
- Help guests use the kiosk and ensure accurate ordering
- Provide food recommendations
- Visit with the guests in the dining room
- Answer all questions throughout their visit
- Solve guests' problems as they arise
- Adjust your interactions based on the guest's desired experience
- Ask every guest how they enjoyed their experience and invite them back soon
Hospitality skills, communicate in a friendly and genuine way, able to read guest accurately and adapt their own interactions accordingly, maintaining self control during stressful or difficult situations, and being able to solve guests' problems and decide on a course of action
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's Corporation or McDonald's USA, LLC. This means the independent franchisee, and not McDonald's Corporation or McDonald's USA, LLC, is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. McDonald's Corporation or McDonald's USA, LLC will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not McDonald's Corporation or McDonald's USA, LLC, will be your employer.
This job posting contains some general information about what it is like to work in a McDonald's restaurant, but is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job