Through vibrant design, unique programming and entertainment, the Westin Nashville provides an energetic atmosphere and unmatched service just steps away from the city's historic entertainment district. Guests enjoy spectacular city views from every room or by relaxing in our two-story rooftop restaurant, bar and pool. The lobby dining experience features live entertainment and is the social center of Music City drawing travelers and locals alike.
The Westin Nashville's success is a product of selecting individuals who share our values of Respect, Integrity, Passion for Excellence, Team Work and willingness to be positive contributors to our Community.
What We Believe:
Guests come first. Obsess about every touch point.
Initiative and creativity are encouraged and rewarded. Study the book, then throw it out.
People and teams are empowered. Presume trust and be transparent
Actions speak louder than words. No airs or graces.
Hire the best, then get out of their way. Keep learning. Together, we'll go far
First impressions are important, and the Front Office team at The Westin Nashville has mastered the art of great introductions. The Front Desk and Service Express team members work side-by-side to provide optimal service to each individual guest throughout the length of their stay. Whether it's their first visit or their twentieth, the Front Office team knows that our guests expect nothing but the best. They live up to that high standard every day through warm welcomes, excellent guest service, quick response times and boundless knowledge of the hotel and Music City.
Where You Come In:
The Front Desk Supervisors at The Westin Nashville are responsible for working alongside management to oversee the day-to-day operation of the Front Desk and ensure consistent delivery of high quality service to our guests. In this position, you will handle a combination of duties including check-in and check-out processes, answering questions, keeping record of room availability and guest accounts, making, confirming and cancelling reservations and computing bills and collecting payment upon check-out. You will also review and complete all logs and necessary reports for each shift. Your previous experience along with your unmatched guest service and communication skills will help you handle guest inquiries and requests and resolve any complaints. Above all, you will keep the team motivated through your energetic, positive leadership style while leading them to exceed guest expectations and deliver exceptional service.
The Fine Print:
Besides being able to work with and learn from some of the best in the business, Westin Nashville has competitive compensation and benefits as well as a wide variety of perks.
Our medical plans feature unheard of $500 deductibles, along with dental and vision coverage. We offer Life Insurance, for you, your spouse and child. In addition - Long and Short-Term Disability and AD&D insurance. Coverage comes complete with access to a 24/7 nurse line.
You start earning paid time off (PTO) on Day 1.
Speaking of time off, your vacation budget can go farther. We offer the widely popular Marriott hotel room and food and beverage discounts. That means very low rates at hotels almost everywhere you go. We have other discounts too on everything from movie tickets, to Costco and gym memberships, shows, sporting events, Disney World, even car buying.
Parking for Westin Nashville Team Members is easy and available next to the hotel. We subsidize the cost so it's very affordable. Prefer to ride than drive? We'll support you by helping defray your monthly Public Transportation costs.
We provide you a uniform and clean it at no charge.
We have our own team member dining room offering complimentary (yes, free) meals.
You will become eligible for our 401k retirement savings plan after just six months, and we offer a company match on your contributions.
Our expanded Employee Assistance Program (EAP) includes help and support on everything from legal advice, financial planning, to elder care questions.
As Community is one of our values, we encourage our team members to take part and give back to the community both individually, and through our various outreach activities throughout the year.
We'll train you, keep you challenged, and growing and developing personally. Our hotel is filled with people who started out wanting a job but found a career.
The Westin Nashville is an Equal Opportunity Employer and Drug-Free Workplace.