The Shift Coordinator serves as navigator of services for guests by creating a recovery opportunity for everyone. Uses Recovery Coaching to maximize the opportunity to create recovery partnerships and a recovery environment. Provides coaching and support to other members of the team. Promotes a No-Force-First environment that supports the Recovery Pathways. Responsible for monitoring the administrative needs of assigned shift including utilization and capacity management, supplies, meals and maintenance requirements. Acts as an advocate for the needs and rights of every person.
Duties include (but are not limited to):
In partnership with the person being served, develops a recovery service plan and uses Recovery Coaching to engage each participant in his or her individual recover journey.
Assists participants in identifying their hopes and dreams and the solutions they are seeking by using the Recovery Coaching process to develop and record an individualized Recovery and Wellness plan
Documents information and service provided in electronic data base assuring continuity of the service record and as a tool for communication with other team members.
Ensures completion of designated assessments of all guests brought to the facility, developing plans and recovery solutions in partnership with the participant.
Partners with the participant to obtain collateral information from the person’s support team such as family members, friends, case manager and other area programs, based on the person’s preferences.
Obtains details of Advance Directives such as Mental Healthcare Power of Attorney and WRAP crisis plans to partner with the person to design and plan care.
Provides information to each person served about their legal status, their service options, the process of care such as next and subsequent steps, including legal proceedings, rights.
Determines a provisional diagnosis, obtains documentation of medical necessity and submits authorizations for service in a timely fashion.
Meets with team to communicate information obtained, communicate the preferences of the person being served, and offer recommendation concerning plan of service and plan of discharge.
In partnership with the person, serves as advocate with other agencies and service providers, obtaining the most effective recovery-oriented outcome for each individual. Guides the implementation of the discharge plan in partnership with each participant.
Either directly or by delegation to other team members, provides Coordination of Care with the participant, natural supports, area programs, community resources, etc.
Assures timelines are met for involuntary evaluation, detention, and treatment proceedings.
Assures Incident Reports are initiated, completed, reviewed, and submitted according to agency policy.
For facility-based program, oversees and implements agency’s capacity management plan.
Provides leadership, coaching, and supervision, for all staff on the assigned shifts to create a well functioning team in which each team member fully contributes to creating recovery opportunities and culture.
Demonstrates No Force First philosophy by utilizing non-violent verbal de-escalation skills at times and Therapeutic Options physical hold techniques as a last resort.
Supervises the personnel assigned to the shift. Provides training and coaching for quality work product.
Participates in at least 48 hours of training in the first 12 months of employment, and at least 24 hours of training every 12 months thereafter and maintain all annual training requirements.
Master's degree in a related field
Min of two years experience working in a program serving people with mental disabilities including supervisory experience.
Excellent computer skills
Will be required to pass a pre-placement physical and TB clearance
CPR & First Aid
Valid drivers license, active auto insurance and clean driving record for the past 36 months as determined by the State
Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform the primary function.
In addition to salary, we offer an excellent benefit package: Medical, dental and group life insurance, employer matching 401k Plan, cafeteria plan, paid holidays and PTO (paid time off) program.
If you are ready to help make a difference in people’s lives and join our team of peer professionals who care, then take the next step and apply now.
EEO/AA: We consider applications for all positions without regard to race, color, religion, creed, sex, national origin, disability, sexual orientation, Citizenship status or any other legally protected status.
Masters or better.
2 years: Experience working in a program serving people with mental disabilities including supervisory experience.
2 years: Supervisory experience
Licenses & Certifications
Child Protective Registry
TB QuantiFERON Testing