We are KNB Communications, an award-winning PR and marketing agency on a fast-paced journey, growing and leading healthcare communications. We provide marketing and PR services for top healthcare technology and life sciences companies around the world. Our experts are renowned for moving minds and driving a better healthcare ecosystem for all. We’re looking for a dynamic Account Manager to join our team.
The Account Manager is the principal contact between the agency and the client and is responsible for ensuring all deliverables are met. This team member works cross-functionally to develop and execute communications, marketing, and PR strategies and tactics that help our clients reach their goals.
If you are a strong project manager who can prioritize and organize, delegate and communicate, and even herd cats, we’ll get along really well.
KNB Communications is 100% remote. You can work from anywhere if you have dependable internet and are willing to keep central or east coast hours.
Roles and responsibilities:
1. Client management + communication
- Own the success of the accounts you manage, ensuring deliverables, creating strategic direction, and meeting client’s goals and expectations.
- Cultivate strong relationships with clients, industry leaders, freelancers, KNB vendors, and other stakeholders.
- Demonstrate enthusiasm in client communications
- Offer new ideas and initiatives to the team
- Run biweekly and ad hoc client meetings
- Own project trackers and update them weekly
- Onboard new clients
- Create timelines and project trackers for new accounts
2. Client service delivery
- Direct account support (PR, marketing, freelancers, etc.) to secure deliverables
- Set and influence strategy
- Set KPIs for accounts and communicate the status
- Ensure scopes of work are on track and on time
3. KNB operations
- Maintain an average 70%-80% contribution margin (retainer vs. expenses) per account.
- Look for opportunities to upsell
- Report account standing and deliverable status to clients
- Project and update freelancer hours
- Track account expenses and update invoice sheet
- Assist with new business research, proposal writing, and presentations as needed.
We understand no candidate checks every single box. That’s why we’ve divided our list into “must have” and “nice to have.”
Must have:
- Bachelor’s degree or higher in a marketing or communications field
- 10+ years of PR, marketing, and/or communications management, combined with project management experience
- Strategic planner and effective implementer
- Ability to maintain and foster relationships with clients and team members
- Deadline-driven and understand how to prioritize and adapt under pressure
- Knowledge of best practices in the marketing, communications, media, and PR space
- Collaborative, creative, and cool
Nice to have:
- Experience working in healthcare, health tech, pharma, &/or life sciences
- Agency experience
- Experience with software such as Critical Mention, Cision, PR Newswire, SEM Rush, and HubSpot
- Understanding of regulatory and compliance challenges for drug commercialization
What KNBeings love about KNB:
- Constant growth and career development opportunities
- Innovative and award-winning expertise
- Diverse, energetic, positive culture
- Collaborative, inclusive, engaging process
- Excellent benefits, including health, PTO, and 401k
- Never waste time commuting to an office
Location
- This position is 100% Remote.
- KNB Communications is located in Stamford, CT.
- Office hours are Monday - Friday, 8:30 am - 5:30 pm ET.
Job Type: Full-time
Pay: $75,000.00 - $98,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
Application Question(s):
- How familiar are you with the healthcare and health-tech industries?
- Briefly describe your most successful marketing campaign. What were the key factors in its success?
- Do you have a strong desire to work in a team and are collaborative, creative, and cool?
- Please provide work samples of your work, including a long-form writing sample (portfolio link acceptable).
- What is your expected total compensation for this position?
- How much experience do you have working with a creative agency? (e.g., advertising, marketing, public relations, etc.)
Experience:
- Marketing/PR: 9 years (Required)
Work Location: Remote
