Switchboard Operator (Evening Shift)

Marist College - Poughkeepsie, NY

Part-time
Provide customer service to the College by receiving and relaying all incoming, outgoing and interoffice calls. Work is performed independently according to prescribed procedures.

Minimum Qualifications:
1A-Basic Reception/Response
Consistently demonstrates ability to take basic information from inquiries (telephone, e-mail, or in-person) and forward to appropriate person for a response. Directs visitors as needed
15B-Intermediate Interpersonal Communication
Consistently demonstrates courtesy, tact and professionalism, as well as sensitivity to the concerns or interests of others in conveying information. Demonstrates patience and the ability to handle difficult people
18B-Intermediate Organizational Knowledge
Consistently demonstrates significant comprehensive knowledge of department and majority of the College

Essential Functions:
Answer all incoming calls and route to proper office or individual.
Act as receptionist for the College, giving directions and information to visitors or over the phone.
Report telephone or equipment problems to the Help Desk or Telecommunications Analyst.
Maintain list of emergency numbers such as fire, police, ambulance, civil defense, etc. and make calls or assist security as necessary.
Train new employees or student workers in the operation of switchboard when instructed.
Obtain most recent personnel records every semester, and update the console directory binders.
Consistently demonstrate courtesy, professionalism, and strong customer service skills.
Perform other job-related duties as required.

About Marist College:
Located on the river in the historic Hudson River Valley and at its Florence, Italy branch campus, Marist College is a comprehensive, independent institution grounded in the liberal arts. Its mission is to “help students develop the intellect, character, and skills required for enlightened, ethical, and productive lives in the global community of the 21st century.” Marist is consistently recognized for excellence by The Princeton Review (Colleges That Create Futures & The Best 380 Colleges), U.S. News & World Report (9th Best Regional University/North), Kiplinger’s Personal Finance (“Best College Values”), and others. Though now independent, Marist remains committed to the ideals handed down from its founders, the Marist Brothers: excellence in education, a sense of community, and a commitment to service. Marist educates approximately 4,900 traditional-age undergraduate students and 1,400 adult and graduate students in 47 undergraduate majors and 14 graduate programs, including fully online MBA, MPA, MS, and MA degrees.

Type of Position:
Part-time

Classification:
CWA, CL-6

Months per Year:
12

Work Schedule:
Monday-Thursday 4:30pm-11:00pm

Hourly rate

$16.58 per hour, $17.38 after probation, night differential rate applies

Hours per Week:
26

Number of Positions Openings:
1