PURPOSE AND SCOPE:
Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMCNA policy requirements. Leads regulatory surveys and promotes utilization of continuous quality improvement (CQI) principles, methods, and tools. Directs, investigates, and resolves regulatory compliance concerns. Leads coordination with Group RQMs, RDEs, RVPs, Directors of Operations, and Area Managers to ensure the continual improvement of regulatory compliance by FMCNA facilities. Ensures compliance by company facilities to federal, state and local laws and regulations. Serves as regulatory expert and resource.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Leads VBS teams, Clinical, and Operational teams in creating and sustaining a culture of regulatory compliance.
Acts as lead among Quality, Education, and Technical departments to provide educational activities as needed to achieve compliance with federal, state, and local laws and regulations. Using expertise, makes recommendations, provides guidance, and influences through education to re-establish regulatory compliance.
Identifies improvement opportunities to ensure compliance with company standards, policies and procedures, as well as federal, state and local regulations by conducting facility audits. Conducts exit conferences with facility management staff to review survey findings and to make recommendations. Provides guidance to operations in the development, implementation and monitoring of a Plan of Correction (POC), improvement projects and activities. May be asked to conduct focused audits by VPQ.
Using expertise and independent judgment, works with facility, area and regional management staff to set and achieve improved regulatory and operational outcomes, identify risk areas and opportunities for improvement, and assist with root cause analysis, if indicated. Monitors, trends and analyzes audit results, ensures thorough root cause analyses and recommends process changes as identified.
Provides guidance, interpretation and subject matter expertise when appropriate.
Conducts facility mock surveys to evaluate conformance to state licensure and CMS Conditions of Coverage to ensure safe operational condition and external survey readiness.
Educates and advances the use of the Quality Assessment and Improvement (QAI) Program tools and promotes utilization of Continuous Quality Improvement principles to ensure adherence to standard QAI activities, tracking and trending of required metrics, and identification and prioritization of performance improvement projects. Ensures the use of appropriate tools and monitoring techniques to assist staff and QAI committee members in assessing their compliance.
Mentors and assists facilities in identifying effective practices applicable to their needs, in testing for desired results, and the adoption and implementation of these practices.
Analyzes, manages, and reports data to identify improvement opportunities and measure progress of improvement projects.
Prepares and disseminates reports on audit findings and corrective and preventive action recommendations to FVPRA, FVPQ as well as operations management and corporate staff, and as needed.
Provides guidance and consultation to facilities and area management in their development and evaluation of plans of corrections in response to state and federal surveys.
Conducts emergent mock surveys and coordinates rapid response teams to assist with intervention and resolution of critical facility specific problems. Ensures thorough root cause analysis, and acts as Lead in identifying and prioritizing areas of risk and opportunity.
Fosters and maintains good working relationships with state survey agencies, CMS regional offices, ESRD Networks and other regulatory bodies that have jurisdiction over FMS facilities.
Fosters and maintains good working relationships with the ESRD professional community to promote FMCNA as an industry leader
Maintains up to date expert knowledge of CMS Conditions of Coverage for ESRD facilities, state regulations, quality improvement concepts, principles and practices to perform tasks and duties, and FMS clinical and administrative policies and procedures, available internal resources.
Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
Considerable travel is required to regional, group, and corporate meetings. The position requires travel between assigned facilities and various locations within the community.
RN required, Bachelor’s Degree preferred
EXPERIENCE AND REQUIRED SKILLS:
At least 5 years clinical management experience in dialysis (for example as Clinical Manager, Area Manager, Director of Operations, Education Coordinator, Charge RN) or related external experience (state surveyor)
At least 8 years as a nephrology nurse.
Experience in quality, risk management, case management, or infection control.
Strong organizational skills.
Excellent verbal and written communications skills.
Maturity and tact essential.
Good understanding of the relationship between providers of health care services and regulatory agencies.
Good critical thinking skills and proven quality improvement experience.
Able to analyze & propose alternate solutions, assist in resolving sensitive to complex issues/problems.
Able to differentiate between when coordination may be performed by telephone or written instruction, and requires approval by higher level authority.
Ability to travel 50% - 80% of the time and valid driver’s license.
Preferred experience teaching/consulting and in complex organizations (with Corporate Regional, Area, and Local management).
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity