Market Research Specialist
6 month contract, possibly longer depending on performance and work load.
User Experience Researcher
The User Experience (UX) Researcher is a key contributor in identifying opportunities to improve digital experiences across the enterprise and stages of the customer-Cigna relationship lifecycle. Work closely with other CX/UX researchers, UX designers, leadership, vendors, product owners, SMEs, content writers, SEO/SEM strategists, data analytics and IT development teams to inform and improve the user experience across the digital properties and services for Cigna.
Manage and execute end-to-end user research to identify user needs, desires & requirements and to identify usability issues. Research may include: card sorting, heuristic evaluation, usability testing (remote and in-person), interviews; surveys, etc.
Develop detailed recommendations (reports) resulting from research performed
Present compelling results and recommendations from user experience research to project and executive teams
Maintain awareness of evolving usability practice tools and methods
Grow and enhance a user-centered practice and contribute to the evolving usability standards used internally that communicate methods and findings from a user research practice
- Mentoring business teams on research and usability best practices
3+ years of hands-on experience conducting UX research in an applied setting
In person and remote usability testing (moderated and un-moderated) experience
Remote testing tools (User Zoom, Usertesting, etc.)
Developing screeners and recruitment strategies to recruit the right participants
Proven success creating, leading and executing world class user experience research studies
Adaptable and able to multi-task in a complex organization
Solid knowledge of best practices in UX design and integrating user experience research and usability evaluation into actionable insights and recommendations
Excellent communication, interpersonal, presentation skills, and attention to detail
Desired familiarity with:
Health care field
Eye-tracking systems (Tobii)
Sourcing and managing 3rd party vendors
Agile software development process
Knowledge and application of statistics
Experience with web-based analytics tools (Adobe Target, Tealeaf, Opinion Lab, etc.)
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About Kelly Services®
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