Telecom Engineer (Level 2) - Unify

nscglobal - Albany, NY2.7

Full-timeEstimated: $57,000 - $76,000 a year
EducationSkills
NSC Global is currently looking for a Telecom Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

JOB TITLE: Telecom Engineer (Level 2) - Unify

POSITION TYPE: Permanent (Full Time) - Direct Hire (W2) with NSC Global

START DATE: IMMEDIATELY

The Telecom Engineer serves as the principal technical operations representative to our customers in installing and maintaining voice and data products. Responsible for the installation, modification, testing and servicing of voice and/or data communication/ telecommunication CPE equipment. Systems include: Key Systems, PBX, Voice Mail, Call Center, and all other peripheral and ancillary equipment.

HiPath 3000, 4000
OpenScape Voice & UC
RG 25xx, 27xx, 87xx
OpenStage and OptiPoint phone families (analog/digital/IP)
9005, 9006.2, 9006.3, 9200
Hicom 300E V6.4 – V6.5, 300H V1.0
Phonemail V4 - V6
HiPath Procenter / OpenScape Contact Center
Xpressions
Hicom Trading
Responsibilities
Install analog and digital voice and data telecommunications equipment including PBX systems, key systems, and peripherals
Employ appropriate troubleshooting techniques for analog and digital voice and data problems and for point to point as well as point to CO applications
Complete work orders for adds, moves and changes, and repairs in one or more product lines
Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers
Provide rotating 24 hour on-call coverage
Receive, plan and prioritize jobs/work orders via centralized dispatch on his/ her routes on a daily basis
Submit all paperwork associated with jobs including: time spent per activity, equipment used, services provided, mileage logs, installation forms, site surveys and weekly expense reports
Maintain a complete and updated truck inventory of all tools and equipment necessary to complete jobs
Submit requests for additional supplies to the Inventory Control Coordinator on a timely basis
Develop and maintain a current database on all products he/ she has worked
Additional responsibilities as position requires
Qualifications

Knowledge, Skills & Abilities (Required):
BS degree or equivalent experience; BSE desired
4–6+ years telecommunications experience
Siemens / Rolm training/ certifications highly preferred
HW/SW Certifications desired
Thorough understanding of procedures, programs, and standards of product systems
Ability to handle projects at a moderately complex level
Ability to work on own with discretion and with limited supervision
Good customer service skills with good communication skills and solid work ethic
Valid driver’s license
PC knowledge with MS Office product experience

Certifications (Desired):
OpenScape Business
OpenScape 4000
OpenScape Enterprise
OpenScape Contact Center
OpenScape Cloud
Health Station HiMed