Customer Support Representative – Work from home

PhoneBurner - United States

Full-time
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PhoneBurner is a growing software company that provides online dialing & contact management software for small and mid-size businesses. We’re looking for an exceptional person to provide customer care and technical support for our customers.

This is a remote position, allowing you to work from your home office. Hours will be full-time, 40 hrs a week during business hours.

Job responsibilities:
Answer inbound calls, emails, chats, and take required actions to assist the customers. Anticipate customers’ potential needs, and determine appropriate response.
Provide comprehensive and accurate responses by consulting available resource material and information. Keep required reference materials up-to-date.
Problem solve technical issues and escalate issues as appropriate
Develop a deep understanding of the needs of our customers, and communicate these needs with the management team

All applicants must have the following skills/traits:
Excellent verbal and written communication
Enjoys problem solving
Ability to troubleshoot software / technical issues
A strong desire to help customers
Attention to detail
Ability to learn quickly
Self-motivated / self-starter
Likes to work independently
Ability to multi-task

Home office requirements:
Dedicated space you can work without distraction
High-speed internet
Reliable and fast personal computer (Windows or Mac)
Headset with good sound quality

Education and experience:
Must have 2 years prior experience in customer service or technical support
Preference for college degree
SaaS experience a plus
High call volume experience a plus
Familiarity with CRM systems and practices a plus
Zendesk experience a must
Intercom experience a must (or other chat programs)

Compensation:
Pay will depend on experience and ranges from $17-20/hr.

To apply, please email the following to jobs@phoneburner.com with the subject line: Customer Service Rep mm/dd/yy (insert the date of submission).

1-page cover letter that explains why you are interested in this job, and why you would be a great candidate for this position
Your resume
Both should be attached as separate PDF files.

Thank you for your time and interest!