Department Admin / Office
Location Columbia, MD
Entity R Home Property Management, LLC
Responsible for ensuring compliance with all third-party regulations within the assigned property/properties.
Consistently and genuinely demonstrate the HEROES principles of being Helpful, Engaged, Responsive, Outstanding, Excellent and Successful in all activities and interactions.
Monitor resident files for compliance with various program requirements; take appropriate action to secure compliance of the file or removal of tenants not meeting eligibility requirements.
Work closely with applicants and residents to secure necessary documentation and verifications required for program compliance.
Secure third-party verification of resident qualifications for program eligibility.
Coordinate the recertification process of current residents to ensure and document continued eligibility.
Maintain neat, accurate, complete, and organized compliance files for current and former residents, consistent with applicable program and retention requirements.
Qualify prospective residents, assist current residents with lease renewals, and rent collection.
Maintain accurate and timely leasing reports as required, along with daily Yardi input.
Respond to resident inquiries and service needs, referring to other staff members or management as appropriate to ensure timely resolution.
Maintain strict adherence to the federal Fair Housing Act, which prohibits "any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin, or intention to make such preference, limitation or discrimination” and other applicable regulations.
Keep Property Manager informed of any information that could affect property operations.
Maintain a thorough knowledge of the competition and provide Property Manager with up to date market information.
Ability to access all areas of the community.
Other duties as assigned.
This position has no supervisory responsibilities.
ESSENTIAL SKILLS, EXPERIENCE AND TALENTS:
NCHM COS (Certified Occupancy Specialist) Certification or equivalent certification from a nationally-recognized compliance training program and experience, or ability and commitment to obtain COS certification at the next available course offering.
TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally-recognized compliance training program and experience, or ability and commitment to obtain TCS certification at the next available course offering.
Strong organizational and follow-up skills.
Strong attention to detail.
Ability to handle a high volume of work in a deadline oriented environment.
Proficiency in MS Office products and property management software.
High School Diploma or G.E.D.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the associate is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands, and arms, balance, stoop, kneel crouch, talk, and/or hear. An individual in this position will be required to lift or carry weight up to 25 lbs.
While performing the duties of this job, the associate is exposed to minimal to moderate noise. The associate may be required to work extended periods of time at a computer terminal. The associate occasionally works in outside weather conditions and is occasionally exposed to wet, hot, humid, and/or extreme cold conditions.