End User Support

Gentherm - Northville, MI3.8

As a leader in thermal technology, we design, develop, and manufacture heating, cooling, and ventilating devices for diverse global markets. With our employees, we pioneer and shape markets for comfort devices while seeking new ways to drive value for our customers. We employ approximately 10,000 people at twelve locations in North America, Europe and Asia.

Short Description

Summary: The End User Support will be responsible for providing technical assistance and support related to computer systems, hardware, or software for internal and external customers; ensuring a high level of customer service and support is provided. Responsible for supporting and maintaining the desktop and laptop operating systems and general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

Diagnose and resolve technical issues
Monitor and respond effectively to incidents and requests received through the IT ticketing system (Level 1)
Responsible for new user set up and disabling expired accounts
Provide end user OS and application support
Fault-finding for user’s laptop and desktop issues
Coordination of computer maintenance with other Information Technology professionals
Install authorized software to laptops and desktops
Ensuring security and upgrades are applied and kept up to date on desktops and laptops
Responsible for Antivirus deployment to all desktops and laptops
Maintain and support other computer peripheral devices such as printers, monitors, desk phones, etc.
Ensure all logs for equipment and users are maintained
Ensuring patches and upgrades are applied laptops and desktops
Partner with Purchasing Dept. for IT hardware/software purchasing needs
Ensuring all purchased hardware and software licensing is recorded and maintained
Create and maintain support documentation for software, hardware and procedures
Perform basic administrative support duties as required to meet specific operational objectives
Assist in various IT projects

Professional Competencies

Must have knowledge of:
Windows 7/10
Microsoft Office 2010/2016/365

Ability to work without direct supervision

Customer first mentality
Strong communication skills
Ability to multi task


Minimum of 1 year IT support experience
Bachelor's degree or technical certification are a plus
Possesses strong PC hardware support skill set and proficiency with Windows operating systems and Microsoft Office software.
Must possess the following; Excellent communication/customer service skills, positive attitude, able to adapt and problem solve in high-stress environments.

Gentherm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability or protected veteran status.

Job Req ID: 6561

Nearest Major Market: Detroit
Job Segment: Administrative Assistant, Technical Support, HVAC, Administrative, Technology, Operations