Front Desk Associate (part-time)

Animal Welfare League of Arlington - Arlington, VA


The Front Desk Associate is responsible for the front-desk customer service experience at the Animal Welfare League of Arlington. This is a part time position between 20-30 hours per week with occasional weekend, holiday and evening shifts. The Front Desk Associate handles front-desk related matters including adoptions, owner surrenders, return to owners, wildlife issues, and questions from the public. This position is based in Arlington, Virginia.

About the Animal Welfare League of Arlington

Since 1944, the Animal Welfare League of Arlington has been committed to improving the lives of animals. The League provides temporary care and refuge for homeless and suffering animals, places animals in loving responsible homes, provides animal control services to Arlington County, and offers a wealth of animal welfare programs and community services. The Animal Welfare League of Arlington is a nonprofit 501(c)(3) organization dedicated to creating a world where all companion animals find compassionate and permanent homes. For more information, please visit

Reporting Relationships

This position reports directly to the Office Manager. The Front Desk Associate will also work closely with all AWLA staff members, volunteers, and the general public on a regular basis.


  • Provide high quality customer service; work to create a positive experience for all visitors coming to the shelter
  • Function comfortably in a fast-paced environment
  • Ability to carry out several tasks at the same time; answer phones, transfer calls and return messages
  • Provide information to clients on animal guardianship, animal care and local ordinance
  • Screen adoption applications and process adoptions; relay all behavior and medical information from the animal record
  • Reply to customer inquiries in a courteous, efficient and professional manner providing a high level of personalized customer service
  • Create receipts and process payments accurately, following departmental protocols
  • Maintain a clean, organized work space. This may include filing paperwork, sorting donations, and light daily cleaning.
  • Availability to work weekends, evenings, holidays if needed
  • Additional duties as considered necessary and assigned

Required Qualifications

  • Bachelor’s degree and/or equivalent related work experience
  • Experience in customer/client focused professional environment
  • Excellent communication and customer service skills; professional telephone etiquette
  • Ability to learn and effectively communicate behavioral and medical information about animals
  • Knowledge of computers and relevant software applications such as G-Suite, Microsoft Excel, etc.
  • Knowledge and understanding of (or ability to learn) dog/cat characteristics, companion animal behavior, and general veterinary practices and be able to convey that information accurately to the public
  • Ability to remain calm and composed in sensitive and emotional situations and show compassion in difficult situations
  • Excellent interpersonal and written communication skills
  • Demonstrated organizational skills
  • Ability to utilize effective problem solving/decision making skills
  • Flexible schedule with availability to work weekends, evenings, holidays and overtime if needed

Desired Qualifications (helpful but not required)

  • Experience in the field of animal care ,animal welfare or customer service such as retail
  • Experience with “hands on” nonprofits
  • Experience working with PetPoint
  • Bilingual English/Spanish is a plus

Personal Characteristics

  • Passion for the mission of Animal Welfare League of Arlington
  • Ability to think analytically and problem-solve
  • Willingness to ask questions and work collaboratively
  • Energetic, hard-working, team player
  • Highly organized, and detail-oriented self-starter
  • Positive, enthusiastic, and professional image in representing AWLA, both internally and externally
  • Discretion with confidential information

Typical Physical & Mental Demands

Requires frequent bending, reaching, stooping, kneeling, walking/standing, eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other equipment or machinery. Will have exposure to injured and deceased animals, disinfectant solutions, and various weather conditions. May assist in animal restraint and deal with distressed animals, and could be subject to bites and scratches. May be required to lift heavy items or animals (possibly up to 50 lbs) and be physically active. Requires normal range of hearing and eyesight to communicate with the public, volunteers, staff, and animals. Also requires flexibility and adaptability to work with frequent interruptions.

Must be comfortable around dogs, cats, small companion animals and all wildlife.

This position is required to receive rabies prophylaxis vaccine, hepatitis-B, and tetanus vaccinations.


This is a part time, nonexempt, 20-30 hour per week position with medical dental and vision benefits available for purchase at a discount rate, paid holidays and pro-rated vacation and sick time. Hours of work are morning 9AM – 2PM or afternoon 2PM -7PM. Applicants will also be considered for 2-3 full day shifts (9AM – 7PM). Salary is within the AAWA median range for this position.

To Apply

Please submit the following application materials with Front Desk Associate in the subject line (additional instructions can be found on our website: )

  • A thoughtful cover letter describing your interest in the position and why your experience/qualifications make you the best fit for the position
  • Your cover letter should include why a part-time customer service position is of interest to you and which shift is of interest to you (morning, afternoon, or full-day)
  • Current and up to date resume including references

Animal Welfare League of Arlington is an Equal Opportunity Employer, with a commitment to diversity in the workplace.
Applications will be considered on a rolling basis. Position will remain posted until filled. No phone inquiries, please.

Job Type: Part-time

Salary: $14.00 to $14.25 /hour


  • Front Desk: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Work Location:

  • One location


  • Paid time off
  • Flexible schedule
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan

Communication method(s) used:

  • In person
  • Phone

Working days:

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

This Job Is:

  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma


  • Weekends required
  • Holidays required