Field Service Technician 6

Perspecta - Washington, MA3.1

Full-timeEstimated: $45,000 - $60,000 a year
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EducationSkillsBenefits
Business Group Highlights
Civilian, State and Local

Perspecta’s Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.

Responsibilities
Overview

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation’s most important work. We’re a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation’s most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves—to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways—not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Perspecta’s talented and robust workforce—14,000 strong—stands ready to welcome you to the team. Let’s make an impact together.

General Description

Installs, maintains and repairs products such as equipment, integrated systems and subsystems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.
Performs one or many of a wide range of installation tasks such as running conduit and cable, installing and connecting trays, racks and electronic hardware systems, connecting and testing both new and retrofit construction of audio/visual, computer server, network and telecommunications equipment.
Installs, upgrades and removes products ensuring coordinative engineering field change. Assembles, installs and configures systems and equipment in accordance with site assessments and schematics. Completes system programming and optimization as part of the installation process. Completes final commissioning and integrated acceptance testing of electrical systems and associated equipment.
Ensures the commissioning and final acceptance of critical path equipment is conducted to clients requirements and in accordance with applicable industry standards (API, ABS, DNV, etc). Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
Provides on-site end-user training on system operation, maintenance and limited troubleshooting. Travels frequently to customer sites in performance of duties.
The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is required to reach with hands and arms. The employee must lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
Qualifications
BS 2-4 years, MS 0-2 or HS 8-10

Responsibilities Include

Provide onsite/desk side support. Perform break fix of workstations and servers.
Installs, configures, and repairs computer equipment for Senate offices.
Perform installs, moves, adds, and changes (IMACS).
Assists team members and support members in solving hardware problems;
Ensure maximum diagnosis cycle times are adhered to based upon severity level of the ticket
Responds to the customer’s questions ensuring high level customer satisfaction by clarifying customer needs and ensuring they are met.
Handle customer relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
Qualifications

5+ years of microcomputer related experience and/or training, or A+ Certified Technician, or equivalent combination of training, experience
Experience and technical skills in Windows Server, Windows Desktop, Mac OS clients, MS Exchange, MS Office, HP hardware, Cisco and Network Communications;
Experience with LAN/WAN, routing systems and TCP/IP;
OEM certification in the technology being applied such as MCP, ACSP
Excellent Customer Service Skills
About Perspecta
What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector—from investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nation’s most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)