Part-Time Center Associate with Print Focus

The UPS Store 0698 - Mechanicsburg, PA (30+ days ago)


The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's printing and shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
  • Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
  • Develops as a team player and is critical to the production process
  • Effectively manages production schedule and production materials
  • Maintains strong attention to detail when proofing all materials
  • Operates and maintains print and finishing equipment
  • Completes tasks independently in a quick turn environment
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Follows and understands quality guidelines
  • Frequently multi-tasks while maintaining extreme attention to detail and high quality control
  • Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
  • Interprets a variety of instructions provided in written or verbal form
  • Prioritizes and optimizes the work load to streamline the production flow
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
QUALIFICATIONS
  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office (Adobe Suites beneficial, but not required)
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 25 to 30 hours per week for a 6-day work week
  • Good communication and people skills
  • Retail/customer service experience
  • Neat, clean, and professional appearance
  • Able to follow and understand quality guidelines
  • Able to manage and optimize workload, prioritize multiple projects, and streamline the production flow
  • Able to operate a wide variety of business equipment
  • Able to work and complete tasks independently in a quick turn environment
  • Detail oriented, organized, and able to multi-task
  • Good project and time management skills
  • Strong customer service skills and abilities
  • Able to work collaboratively
  • High energy level
  • Highly organized and detail oriented
  • Must be an energetic self-starter who is driven to succeed
  • Prompt, reliable, and responsible
  • Able to stand 6-8 hours at a time.
  • Willing to become a Notary Public.
BENEFITS
  • Employee Discounts
  • Casual and creative work environment
  • Flexible Schedule
  • Formal Ongoing Training Program
  • Uniform shirts provided