Customer Service Representative/Tech

A.R.M.S. Inc. - West Bridgewater, MA (30+ days ago)

About the Job

Customer Service Representative – West Bridgewater, Ma

Company: A.R.M.S. Inc.

Atlantic Research Marketing Systems Inc. or A.R.M.S. Inc. is the original designer and manufacturer of the dovetail dimensions for Military and Civilian use since 1980. Those original A.R.M.S.® dovetail dimensions were eventually adopted in 1995 as the Mil-Std 1913 Rail.

A worldwide leading manufacturer and supplier specializing in advancing the capabilities of small arms handling, reliability and superior accuracy. With over 30+ years of experience, A.R.M.S. a proud supplier to the US Military, Law Enforcement Agencies, Foreign Allies and Civilian Gun enthusiast all over the world.


We currently have an opening for Customer Service Representative/Tech. This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

Essential Duties and Responsibilities

  • Assist customer with product questions, ordering, order tracking, complaints and problems
  • Enter orders into system for billing and delivery
  • Prepare shipping via online website such as UPS, Fed Ex & DHL
  • Take sales orders from company website and customers by phone
  • Answer incoming calls via multi line phone system
  • Print and distribute e-mailed customer purchase orders
  • Pick orders and package for proper delivery
  • Product Assembly
  • Assist with Inventory Control
  • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

Requirements / Education / Experience

  • High school diploma / equivalent
  • At least 1 year of related experience
  • Detailed oriented
  • Good with basic math
  • Skilled in Microsoft Office Suite, QuickBooks & Online Shipping Sites
  • Good organizational and problem solving skills
  • Experience with multi-line phone system
  • Attention to detail
  • Pleasant phone personality
  • Ability to multi task

Physical Requirements

  • Ability to sit for extended periods of time
  • Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
  • Bending and some lifting
  • Extensive phone use
  • Tasks can be very repetitive.
  • Slight lifting of ship tickets and overnight packages

This is a full time position Monday-Friday 9:00 am -5:00 pm

Job Type: Full-time

Salary: $13.00 to $16.00 /hour


  • Quickbooks: 1 year
  • Online Order Processing: 1 year
  • Shipping: 1 year