Director, Business Implementation

Medical Transportation Management (MTM) - Lake Saint Louis, MO3.2

Full-timeEstimated: $98,000 - $130,000 a year
Consider a Career at MTM

From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.

MTM, Inc. continues to grow and we are seeking a Director, Business Implementation!

MTM, Inc. is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources. MTM is made up of people who share a passion for making a positive impact. Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities. MTM is a fun place to work, where individuality is encouraged and hard work is rewarded.

The Director, Business Implementation will strategically manage implementations, expansions and/or terminations of new and existing Clients using a Client centric approach across all market segments. The Director, Business Implementation will lead staff directly and indirectly as well as interface directly with Clients, Consultants, internal stakeholders and senior leadership to execute project management activities, communicate status, and escalate issues and risks as appropriate. The Director, Business Implementation will identify and lead corporate process improvements, transformational activities and new product integrations cross functionally.

This position is located at our office in Lake St. Louis, Missouri.

Provide strategic direction, leadership, on-going coaching, and oversight for Client implementations, expansions, and termination
Establish and adhere to standardized procedures related to the implementation of MTM products and business transformation projects
Partner with internal leaders to manage and prioritize Client needs and implement solutions
Develop and maintain strong inter-company relationships to ensure superior Client services and project delivery
Drive operating disciplines by demonstrating results oriented outcomes at individual and team level
Develop and present presentations for new business Client visits
Partner across the company to drive, manage and coordinate projects / milestones from inception through operational deployment and successful tactical execution
Manage and understand Client expectations and service needs, building a sustainable positive relationship and delivering superior services
Identify Client risks, implement a mitigation / action plan and drive improved outcomes
Ensure ongoing, thorough communication with senior leadership
Conduct successful Client readiness reviews
Monitor, track and report project status and performance
Investigate, research and resolve problems by analyzing trends and developing project specific solutions
Actively manage project / program risks, issues, dependencies, and implement process improvements
Collaborate across company to communicate and accomplish project objectives, anticipating short and long - term business demands
Ensure direct reports are performing to KPI’s and position expectations
Maximizing resources to provide cost effective and quality driven solutions to Clients, including planning for peak volume
Agile and waterfall project execution
Conduct project post-mortems and create recommendations based on lessons learned and identify both successful and unsuccessful project elements and establish best practices for project execution path

Minimum Qualifications:
Bachelor’s degree or equivalent work experience
Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
10+ years project management implementation experience
5+ years of cross functional resource management experience
5+ years of Client relationship management experience
3+ years of direct staff management
Strong analytical experience
Experience working in the managed care industry, preferred
Six Sigma or related certification preferred
PMP certification or experience managing projects preferred
Must possess a valid driver’s license
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:
Excellent organizational and interpersonal skills
Exemplary communication skills
Strong work ethic
Ability to understand RFP language
Ability to understand and communicate Client intent decreasing disruption impact to beneficiaries
Demonstrated ability to manage multiple priorities in a fast-paced environment
Ability to present to executive level clientele and influence decision-making process
Ability to identify both successful and unsuccessful project elements and establish best practices for project execution
Ability to make solid judgment calls
Ability to work both independently and as part of a team
Ability to foster a cooperative work environment
Ability to maintain high level of confidentiality
Proven ability to manage, engage and influence virtual team members
Successful track record of managing multiple projects effectively
Ability to travel
Results driven leadership experience
What’s in it for you?

Paid vacation
Holiday Pay
Health and Life Insurance Plans
Dental and Vision Plans
Onsite Gym
Wellness Screenings
Birthday Holiday
Training Development
Casual Dress Environment
Scholarship Program
Healthy Market
Free Coffee
  • These benefits may not be available at all locations
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or