Working in an experienced product team the Product Specialist’s key responsibilities include using extensive domain knowledge and experience to work both with developers and customers to define the requirements and influence the direction of the product’s Medications Management and Clinical Information System product areas. TrakCare Product Specialists are capable of producing product requirements and use cases and participating with engineers on developing prototype and total solutions. Product Specialists are the subject matter expert (SME) for their domain area and as such work with and effectively communicate with developers and customers in order to understand the requirements for the TrakCare application moving into the future. Qualified candidates come from a clinical background as a Pharmacist, Nurse or Doctor within a Hospital.
About the Product:
Healthcare organizations in 25 countries are making breakthroughs in patient care with TrakCare, a unified healthcare information system that enables coordinated care within a hospital or across care settings throughout a region — facilitating a seamless patient journey.
Clinicians and administrators use TrakCare to improve safety and outcomes, control costs by eliminating duplicate tests, reduce medication errors, expedite billing, maximize resource utilization, and achieve other strategic initiatives.
Built on InterSystems’ health informatics platform, HealthShare, TrakCare creates a consolidated view of each patient’s history, provides secure access to records at every point of care and on any Internet-connected device, enables interoperability with legacy and future applications, and performs analytics that provide real-time insights to drive fully-informed actions.
Duties & Responsibilities:
The duties initially assigned include, but are not limited to:
Effectively manages personal workload for e-prescription and medicines management product areas utilizing internal systems, ensuring prioritized, timely and accurate responses to development logs.
Assists with scoping and planning of new developments as needed. Works closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs.
Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, pre-sales and customer requirements.
Provide business analysis of problems and new requests.
Develop use cases or product requirements and functional requirements for new functionality. Support QA, training, and documentation in understanding new functionality.
Collect, synthesize and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms
Participate in project teams with developers and other key staff to develop new functionality for the product.
Other duties may be directed by the company from time to time.
Clinical background required, specifically Pharmacy, Registered Nurse (RN), or Doctor (MD)
Demonstrated domain expertise with clear understanding of healthcare and departmental interdependencies and workflows
Background working with a vendor or consultancy in a similar role
Comprehensive knowledge of Pharmacy Drug Databases preferred
Experience in writing use cases, requirements, or functional documentation for healthcare applications.
Previous experience working with healthcare applications at an in depth level
Tertiary education in either a Medical domain or Health Informatics
4 Years practical domain experience
Position is based in Cambridge, MA. Remote requests will not be considered at this time.
May be currently working in a Hospital with a personal interest in taking an active role in how technology can improve patient outcomes.
InterSystems is the information engine that powers some of the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries.