Lead Trainer

Strategic Financial Solutions - New York, NY (30+ days ago)3.8


Overview
Is teaching and presenting your passion? Do you love that “ah-ha” moment when someone finally gets it? Do you have an exuberant amount of energy and passion for sharing information and motivating employees?

Strategic Financial Solutions is looking for a dynamic New York based Lead Trainer to join our Human Resources team. This role requires high levels of enthusiasm, creativity and patience as this person will be responsible for creating and implementing dynamic and engaging training programs for new hires and tenured employees across multiple functions of our new and growing organization. This person will work in collaboration with training teams, as well as leadership to establish and implement programs to provide our employees the tools and information needed to be successful on our team.

Strategic Financial Solutions is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Strategic Financial Solutions has successfully resolved more than $750 million in debt for over 100,000 clients. The company was recognized as an Inc. 500 company in 2016 as one of the fastest growing private companies in the United States. Strategic has grown by almost 400% since 2012

Responsibilities
Delivers training programs to predominately new and tenured call center staff. Formal training is delivered in a classroom environment, hands-on is delivered on call center floor.
Identifies appropriate training methodologies based on audience learning styles. Training methodologies may include group lecture, role play, simulation exercises, self-study, on-the-job training, computer-based, etc.
Works with leadership to identify training needs and to ensure course content, training methodologies and training materials meet those needs.
Works with other trainers and/or leadership to continually address gaps between learning objectives and learning outcomes
Adapts training content to meet the needs of assigned client classes and/or to improve the quality of existing content. May develop new training content based on client needs.
Administers tools to measure effectiveness of training programs. Makes recommendations based on these measurements to improve quality of training programs.
Handles program administration needs to include communications, scheduling, roster management, materials production, facilities coordination, participant tracking, etc.
Provides feedback and coaching to audience in one-on-one and group settings. Creates individual development plans based on feedback
Qualifications
College Degree (Bachelors / Masters preferred).
3 years’ experience (Customer Service, Call Center Preferred)
Demonstrated leadership ability.
Experience in Management training
Ability to communicate clearly and professionally, both verbally and in writing.
Pleasant, friendly attitude, with an ability to adapt to change.
Strong listening skills, attention to detail, and decision-making skills.
Demonstrated ability to work in a fast-paced environment.