Work as a member of the Pain Clinic team to provide smooth outpatient flow resulting in optimal patient satisfaction and clinic operation. Greet and check-in patients for clinic appointments. Schedule new consultations and follow-up appointments using CareConnect. Verify appointments and send preparation for new patients. Complete on-line transactions including appointment and procedures scheduling using CareConnect. Provide administrative support in other clinic areas. Register patients by collecting appropriate demographic and presenting complaint data; review patient referral forms and fill out intake information. Explain billing policies and procedures and ensure that patients have the proper authorization for referrals; assure that insurance company requirements are met. Collect payment from patients at the time of service, supply receipts; balance and deposit petty cash. Ensure smooth patient flow in such areas as financial screening, appointment scheduling, procedure scheduling. Obtain and document physician's approval on all pharmacy and patient requests for prescriptions and refills. Answering busy phone system; photocopying; faxing; sorting mail; and special projects as assigned. Participate in clinic improvement initiatives and actively seek opportunities to enhance clinic operations.
Skill in monitoring complex clinician appointment schedules. Ability to be punctual and maintain a satisfactory attendance record. Ability to communicate professionally and effectively with physicians and staff in a high volume setting. Skill in speaking on a one-to -one basis with persons of various cultural, economic and educational backgrounds to obtain information and explain admission/registration policies and procedures. Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services at the UCLA Medical Center and interact diplomatically with the public in a high volume public contact setting. Excellent organizational skills and ability to prioritize assignments. Demonstrated skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules. Skill in maintaining a harmonious work atmosphere, practicing excellent customer service. Demonstrated skills in using a PC with associated programs including Word, Excel, and Email. Ability to work overtime in cases of emergency. Knowledge of major medical insurance plans and types of coverage provided. Knowledge of medical terminology.
Preferred: Working knowledge of CareConnect to complete on-line transactions, including appointment scheduling, encounter registration, hospital lab results and medical reports.
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.