Today, Replacement Parts, Inc./ Crow Burlingame is made up of a corporate staff and several different companies that employ over 1,300 employees, in seven (7) states, working at approximately 180 locations, all operating in the aftermarket automotive parts, paint and heavy duty parts business. In 2019, our company will celebrate 100 years as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper" family.
The Automotive Paint Store Manager is responsible for directly supervising employees in retail stores. Duties include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. The Store Manager also provides over-the-counter direct sales to customers including the sale of automotive and industrial paint, paint supplies, and equipment, takes orders in-person and by phone, and supports the overall success of store operations through promotion of sales programs and other customer and team-related activities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide exceptional customer service including assisting in determining parts and/or paint needed, processing paint formulas utilizing the computer, mixing paint, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer.
Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties while enforcing all company policies.
Hire, train, and evaluate personnel in retail sales stores, promoting, disciplining and terminating workers when appropriate.
Ensure responsiveness to requests and compliance with company policies.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Perform other duties as assigned.
Directly supervises 3-10 store employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform the job successfully, an individual should demonstrate the following competencies:
Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs.
Cooperation - Establishes and maintains effective relations.
Team Leadership - Defines team roles and responsibilities; ensures progress toward goals; acknowledges team accomplishments.
Performance Coaching - Sets goals and objectives; gives performance feedback.
Leadership - Inspires and motivates others to perform well.
Managing People - Takes responsibility for subordinates' activities; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external).
Recruitment & Staffing - Makes quality hiring decisions.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition.
Cost Consciousness - Contributes to profits and revenue .
Organizational Support - Follows policies and procedures; supports organization's goals and values.
Strategic Thinking - Analyzes market and competition; identifies external threats and opportunities.
Sales Skills - Achieves sales goals; initiates new contacts; maintains customer satisfaction.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Commits to long hours of work when necessary to reach goals..
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); at least 2 years of automotive paint experience; management experience preferred, ASE certifications preferred
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have basic computer skills including familiarity with web browsing and the Microsoft Office suite of products.
Certificates, Licenses, Registrations
A valid driver's license with clean driver record is required. Class E driver's license is required for MO locations. ASE certifications a plus
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 10 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to moving mechanical parts; outside weather conditions; risk of electrical shock and vibration. The employee is occasionally exposed to high, precarious places and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Replacement Parts, Inc. is a drug-free workplace. *This is a Safety Sensitive position due to the use of heavy equipment, moving conveyors and hazardous material.