PCMO Associate Director of Change Management
Downtown Long Beach
Job Code 3306
Job Grade Range A
Department Project Management Office
Chancellor's Office Statement
Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Project and Change Management Office (PCMO) Associate Director of Change Management. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year.
Commensurate with qualifications and experience.
The California State University, Office of the Chancellor, is seeking a Project and Change Management Office (PCMO), Associate Director of Change Management who is responsible for the planning, development, management and implementation of systemwide change management strategies and plans for California State University (CSU) transformational projects and change initiatives in support of the CSU mission. This role expands on the vision to support the necessary behaviors and competencies that drive standardization of practices and successful adoption of new processes and tools across the CSU. The Associate Director of Change Management identifies the behavior modifications required of the change effort, leads the creation and selection of the change management methods and techniques, and leads a team to execute strategies and plans, managing stakeholder resistance to ensure successful adoption and usage of the new processes and technology. This involves collaboration and partnership with CSU leaders, business partners and campus stakeholders to promote understanding of the business objectives and value of the project/initiative and create a coalition of champions for the change. In partnership with project managers, the Associate Director of Change Management ensures that the change management tasks and milestones are integrated into the overall project/program plan.
Under general direction of the Senior Director, Project and Change Management Office (PCMO), the PCMO Associate Director of Change Management will:
- Direct the planning, development, management and implementation of systemwide change management strategies and plans on CSU transformational projects and change initiatives in support of the CSU mission; includes the Common Human Resources System (CHRS) Program.
- Directly manage/supervise PCMO change managers and coordinators; set the goals and provide direct oversight to the planning, design, development, implementation, and quality assurance of the Change Management team's operations and project work assignments.
- Serve as an expert and leader in change management best practices and provide internal consultative services to CSU stakeholders; champion and lead the effort to expand change leadership and change management competencies and skills within the CSU system; design, develop and deliver training to campuses and assist campuses with developing and implementing change management best practices
- Lead the development and management of change management standards, methodologies, practices and tools, available to all CSU; design, develop and deliver systemwide training, ensure continuous improvement, promote the value and understanding of change management, and partner with project management.
- Develop KPI's and metrics as they apply to the measurement of change management effectiveness and/or the progress of change initiatives; develop and manage dashboard reporting or scorecard; create and manage measurement systems to track adoption, utilization and proficiency of individual changes
- Develop and implement project strategies that align with the CSU mission through communication and collaboration with project stakeholders
- Lead the CO and systemwide teams in the development of core change management deliverables including Change Management Strategies and Plans, Organizational Assessments, Stakeholder Analysis, ADKAR Assessments, Communitations Plans, Coaching Plans, Training Plans, Sponsor Roadmap, Stakeholder Impact Assessements, Resistance Management Plans, Change Impact Assessments, Change Reinforcement Plans
- Lead cross-functional or matrix teams of change management, communications and training experts integrating activities into a cohesive change management, communication and training strategy/plan;
- Coach managers in their roles of communicator/advocate/coach/resistance manager/liaison as they help their staff through transitions
- Coach CSU executive leaders to be active and visible sponsors of change
- Coach and mentor project managers in change management and communications best practices and the integration of project management and change management;
- Work collaboratively to enhance PCMO practices; lead the continuous improvement of change management frameworks and disciplines necessary to support a PCMO including the creation, definition, implementation, and maintenance of the standards, methodologies/processes, and tools
- Contribute to the PCMO goal of growing specialized skills systemwide by leading, consultation, teaching and mentoring PCMO, ITS, CO and campus leadership and staff on change management, standards, processes and tools.
- Identify, evaluate and manage vendors and consultants hired to conduct change management work on CSU change projects and initiatives.
This position requires:
- A bachelor's degree in a related area; Master's degree in a related area is preferred or an equivalent combination of education and experience;
- 8 + yrs. experience leading large-scale, complex change initiatives using change management and communication best practices, creating change management and communication strategies and plans for enterprise technology projects, providing advice to leaders and stakeholders;
- 6 + yrs. experience in a large organization environment (preferably higher education institution);
- Project management experience; strong process orientation and familiarity with project management approaches, tools and phases of the project lifecycle;
- Change management certification is required; Prosci Change Management Practitioner certification and Prosci Train the Trainer certification is preferred;
- Detailed understanding and knowledge of change management principles, methodologies and tools;
- Experience creating and leading communication and change management plans; must possess the ability to understand and articulate the complexity of business processes, and build/develop practical communications plans based upon those needs;
- Knowledge and experience with large-scale technological implementations such as ERP systems and SaaS cloud based solutions;
- Demonstrated effectiveness in complex matrix-management teams and collaborative environment;
- Must be able to effectively work in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills;
- The ability to effectively influence stakeholders/project teams and to be well-skilled in both oral and written communication is required;
- Must possess strong business acumen, encompassing the ability to see the "Big Picture" within a complex, multi-faceted organization;
- Must be proactive, self-directed, and skilled at facilitating meetings by utilizing effective presentation skills;
- Excellent teaming, interpersonal, influence, and analytical skills are required;
- Working knowledge of the following software programs: E-mail systems; MS Office Suite; Office 365, OneNote, MS Project, Visio; SharePoint; Zoom, Slack, Smartsheet;
- Position will require up to 30% travel;
- A minimum of 5 years of experiences in supervisory positions, also, can effectively manage and motivate teams including the ability to constructively give and receive performance feedback.
- Demonstrated analytical and critical thinking skills including use of tables and charts to drive performance; ability to synthesize information from many sources to develop recommendations;
- Highly self-motivated, exceptional organizational skills, and flexibility in managing several tasks concurrently;
- Problem-solver mentality, with strong decision-making skills, sound judgment, and assertiveness; ability to work under pressure
- Superior oral and written communication skills with the ability to communicate to all levels within the organization as well as excellent presentation skills with the ability to conduct presentations comfortably to large groups;
- Must possess the ability to facilitate working groups and training sessions with strong presentation and training skills along with excellent verbal and written communication skills;
- Strong relationship building and interpersonal skills; ability to develop positive relationships with leadership, managers, and staff to enable the PCMO to provide support to the organization; strong collaborator;
- Strong coaching, mentoring and interpersonal skills needed to work effectively with a variety of internal and external resources at the CO and CSU;
- Ability to facilitate complex discussions with varying opinions arriving at agreeable solutions/decisions via compromise; ability to establish trust;
- Adaptability and flexibility to quickly change course and priorities as needed; problem-solving to get to the root cause of an issue and implement corrective actions; awareness of cultural and political climate to facilitate discussions and craft appropriate messages.
Resumes will be accepted until July 3, 2019 or until job posting is removed.
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Equal Employment Opportunity
The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).
If hired, you will be required to furnish proof that you are legally authorized to work in the United States.
Mandated Reporter Per CANRA
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Conflict of Interest
The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.
The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.
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